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Customer Service Team Lead

2 months ago

Marlow, United Kingdom Techtronic Industries - TTI UK Full time

Job Summary:

Techtronic Industries - TTI UK is seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team. As a key member of our team, you will be responsible for managing a team of Customer Service Agents, ensuring excellent customer service, and driving business growth.

Key Responsibilities:

  • Team Management: Manage a team of Customer Service Agents, providing guidance, coaching, and training to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Customer Service: Ensure that all customer inquiries, complaints, and feedback are handled in a timely and professional manner, resolving issues to the customer's satisfaction.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Reporting and Analysis: Analyze customer service metrics and provide regular reports to management, highlighting areas for improvement and suggesting solutions.
  • Communication: Communicate effectively with internal stakeholders, including Sales, Marketing, and Logistics, to ensure seamless customer service delivery.

Requirements:

  • Experience: 2+ years of experience in team management and B2C customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and experience with CRM systems.
  • Education: Bachelor's degree in Business Administration or related field.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career growth and professional development within the company.