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Customer Service Team Lead

2 months ago

Marlow, United Kingdom Techtronic Industries - TTI UK Full time

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Lead to join our UK Operations Team at Techtronic Industries - TTI UK. As a key member of our Customer Service team, you will be responsible for leading a team of Customer Service Agents and driving customer satisfaction.

Key Responsibilities:

  • Team Leadership: Manage and motivate a team of Customer Service Agents to deliver exceptional customer service and achieve team goals.
  • Customer Service: Provide high-quality customer service to our customers, responding to customer inquiries, resolving issues, and escalating complex problems to senior management.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and team efficiency.
  • Training and Development: Develop and deliver training programs to enhance team skills and knowledge, and provide coaching and feedback to team members.
  • Performance Management: Monitor team performance, set goals and objectives, and provide regular feedback and coaching to team members.

Requirements:

  • Experience: 2+ years of experience in team management and B2C customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and experience with CRM systems.
  • Education: Bachelor's degree in Business Administration or related field.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and dynamic team environment.