Customer Services Team Leader
4 weeks ago
Do you want to work for a tech enabled scale-up that is helping thousands of people simplify their bills? If you're passionate about delivering exceptional customer service, thrive in a collaborative team environment and are eager for a new challenge, then maybe you should think about joining Bunch.
We want a passionate, innovative, and engaging Customer Support Executive to be the first point of contact for our amazing customers. You’ll be managing the relationships with them every day, striving to always deliver excellent service.
Customer Support Executives are pivotal within the business, ensuring our members' needs are met in a timely and friendly manner. You’ll have a fantastic manager on hand to support you when you need but you’ll be given the opportunity to use your problem-solving skills and own your workload.
Be the primary contact for customers, ensuring exceptional service delivery, via email, calls and live chats.
Adapt to a fast-paced and agile environment and embrace challenges for personal growth.
Continuously improve customer support processes to enhance service delivery.
Working to KPI targets and SLA’s to support the performance of the company.
You’re a customer support specialist and you love being the face of your business. Your personal experience of poor customer service drives you to deliver exceptional customer service every day. Enjoy 25 days of holiday plus an extra day off for your birthday
Celebrate our collective success with quarterly social events that foster team unity
Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
Enhanced sick pay with two weeks paid leave
Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
Dog-friendly office.
A great culture.
We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure
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