Customer Service Team Leader

2 weeks ago

Bristol, United Kingdom DK Recruitment Full time

**Customer Service Team Leader**

Immediately Required

Are you an experienced and motivated Customer Service professional looking for a leadership role in the housing maintenance sector? We have an exciting opportunity for a Customer Service Team Leader to lead a team of 2 Repairs Schedulers in our clients great team.

**Location**: Bristol

**Salary**: £30,000 - £36,000 per annum (commensurate with experience)
- Lead and motivate a team of 2 Repairs Schedulers who manage the diaries of trades people on a social housing contract
- Maintain high standards of customer service, ensuring prompt and effective communication with residents and clients
- Make sure the team efficiently plan and schedule repairs, coordinating with field operatives and subcontractors
- Address and resolve any scheduling issues or concerns promptly
- Maintain accurate records and utilize scheduling systems to track and report on progress

**What they Offer**:

- Enjoy a salary ranging from £30,000 to £36,000 per annum, commensurate with your experience and skills.
- Take advantage of opportunities for career growth within their organisation.
- Join a collaborative and supportive team passionate about delivering excellent service
- Make a positive difference in the lives of residents by ensuring their homes are well-maintained.

**To excel in this role, you should possess**:

- Proven experience in customer service, preferably in a housing maintenance or construction environment
- Previous experience in leading and managing a small team
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Effective problem-solving skills and the ability to adapt to changing priorities

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£36,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Bristol, Bristol (required)

Ability to Relocate:

- Bristol, Bristol: Relocate before starting work (required)

Work Location: In person

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