Customer Service Team Leader
4 weeks ago
**Job Description**:
**Job Title**:
- Customer Service Team Leader
**Salary**:
- £28,000 - £30,000 per annum
**Location**:
- Yate, Bristol
**Contract Type**:
- Fulltime, Permanent position
**Hours**:
- Monday to Friday, 8:30am - 5:00pm
We have a great opportunity for a Customer Service Team Leader to work with a leading manufacturing company in their Helpdesk function team. The role will be supporting your own account of existing clients as well as to direct and assist the team in the day-to-day running of the helpdesk function and to cover in the managers absence.
The ideal person will be pro-active, able to hit the ground running and have experience in team management, helpdesk management, customer service excellence and problem-solving.
**Responsibilities of the Customer Service Team Leader will include**:
- Helpdesk Query Resolution - Cambridgeshire and London Fire Brigade- Report generation and analysis- Invoicing and credit generation- Resolving a variety of telephone queries, including coordinating emergency callouts- Day-to-day management of the Fully Managed Services contracts- Administration- Develop, train and coach team members to deliver on operational needs- Deputise in the absence of the Service Contract Manager**Experience of the Customer Service Team Leader Required**:
**Salary & Benefits**
- £28,000 - £30,000 per annum (DOE)- Ongoing training and support tailored to your needs- Free parking- Office hours Mon-Fri 08:30-17:00- 25 days annual leave plus bank holidays- Annual bonus schemeIf you are interested in the Customer Service Team Leader role, please
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