Customer Service Team Leader

4 weeks ago

Bristol, United Kingdom SR2 - Socially Responsible Recruitment Full time

**Customer Service Team Leader**

**AI/ML Computer Vision Technology Business**

**Up To £35,000 Per Annum**

**New Bristol Office (By Temple Meads Train Station)**

Customer Service Managers in Bristol... cast your eyes here

If the words AI and Computer Vision get you excited keep on reading...

Have you ever been to a car park and ended up walking around 8379 floors just to find the pay machine? Or end up getting all the way to pay and realising you’ve left your ticket in the carYEP. We’ve all been there.

That is why I am unbelievably excited to have the opportunity to build up a brand-spanking new Support team, in a shiny new Bristol office, for an innovative and progressive technology start-up business that uses Artificial Intelligence & Computer Vision Technology to help them make parking as seamless and easy as possible for their customers (no more getting lost in the carpark and faffing around with tickets please)

They have worked hard to change the UK’s parking landscape and are now supported by HUNDREDS of sites including hospitals, universities, retail parks and stadiums. It’s all done by their bespoke software app that uses cutting-edge features to provide the best service for their customers and now need a Customer Service Team Leader to be part of the team

“_So where do I come into this?”,_ I hear you say (Telepathically)

**Here’s what you’ll be doing as a Customer Service Team Leader**:

- You will be the ultimate leader of the party (11 wonderful Technical Support Agents) motivate and coach them, drive operational excellence and improve customer service processes.
- You’ll need to manage customer escalations and issues and always follow best practices.
- The team will be brand new, so this is such an exciting opportunity to start from the very beginning and watch as the company grows, like a proud parent

Obviously, you will need some skills, or herding cats springs to mind
- 3-5 years experience in a Team leader/Manager role. Preferably in a fast-paced contact centre
- Passion and self-motivation Proactive, with the ability to anticipate and solve issues.
- Confidence to identify and suggest improvements to improve our service.
- Ability to nurture and inspire employees to achieve their potential.
- Outstanding communication skills, with the ability to escalate or de-escalate situations accordingly.
- Desire to grow and develop with the business.
- Able to work without direct supervision.

**BENEFITS**:

- Salary Up to £35,000 per annum
- 37.5 hours Monday-Friday (some on-call work may be required on a rota basis)
- Location - Bristol, BS1 6QA, right near the train station and there’s free parking.
- 27 days holiday, plus bank holidays
- Sick pay (depending on the length of service)
- Company pension
- Career development support
- Great, supportive work environment with socials

AND if that’s not enough, here at SR2 Recruitment agency, my colleague and I will be running a pizza party for the whole team once the team is complete, so you’ll get a chance to meet everyone beforehand over some food and drinks and maybe some ping pong

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 3 years (required)
- Customer Service: 5 years (required)

Work Location: In person

Application deadline: 16/06/2023
Reference ID: CSM/090623/JH

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