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Customer Service Team Leader

3 months ago

Bristol, Bristol, United Kingdom RAC Motoring Services Full time
Job DescriptionAbout The Role

Are you adept at guiding a team to consistently achieve and exceed objectives? You may be an ideal candidate for the
Renewals and Retention Team Manager position within our esteemed organization.

In this role, you will oversee a vibrant team of professionals managing
incoming communications. Your main duty will be to guarantee that our extensive member base enjoys a smooth and positive experience during the renewal process.

Key Responsibilities:
1. Lead and motivate a team of specialists to meet performance targets.
2. Ensure high-quality service delivery to all members.
3. Implement strategies to enhance customer satisfaction and retention.
4. Monitor team performance and provide constructive feedback.

Join us in making a difference in our members' experiences.