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Concierge Lead

2 months ago

London, United Kingdom TechServe Full time €40,000

Working Hours: Mon to Fri 8am to 4pm or 10am to 6pm

Contract: Permanent


Techserve specialises in advanced corporate real estate services. We are an outsourcing solutions provider based in London, delivering world-class, best-of-breed services.

Working for one of our customers, an insurance business based in London, the Lead Concierge will work under the formal title of Workplace Experience Manager, oversees the concierge desk and coordinates workplace events, ensuring a seamless experience for employees and visitors. This full-time role involves developing operational plans, managing concierge services, and acting as the primary contact for inquiries. The manager ensures compliance with company policies, delivers exceptional customer service, and fosters a positive work environment. The position requires 5 days a week with a shift rotation of 8-4 and 10-6.

Strategy and Planning
Operational Contributions : Help create and execute plans for the Concierge team, ensuring they cover all operational needs.
Performance Metrics : Regularly assess delivery against objectives and seek management feedback to ensure relevancy, accuracy, and timeliness.

Policy, Process, and Procedures
Service Development : Enhance services such as seating arrangements, transportation, accommodations, catering, and local referrals.
Point of Contact : Act as the first contact for employees and guests, manage transportation, travel arrangements, office wayfinding, lobby appearance, and reception services.
Compliance and Professionalism : Ensure all responses comply with company policies while maintaining professionalism.
Conduct staff surveys, gather feedback, and drive continuous improvement.
Service Excellence : Ensure customers receive excellent service and are satisfied.

Technical Performance
Assistance : Help employees and visitors with questions, conference room setups, and travel arrangements.
Catering Management : Coordinate catering and food requests for meetings and conferences.
Inventory Management : Oversee supplies inventory for the Concierge function.
Work with teams for events like charity events, pop-up stores, and special services.
Community Building : Organise workplace events to foster networking, celebrate diversity, and build a sense of community.

People Management
Support :