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ICT Service Desk
2 months ago
Job Title : Data Centre Service Support Technician (Apprenticeship)
Greenham Business Park, Newbury, Berkshire
Hours of Work: 44 hours over an 8 day shift cycle inclusive of 1 hour paid break per shift
Rota – 12 hour shifts, 4 days, 4 days off, 4 Nights, 4 Nights off
All Technicians are enrolled on an 18 month QA Level 3/4 Apprenticeship Scheme
~25 days annual holiday + Birthday off in addition and option to buy/sell additional 5 days
~ Company Pension Scheme
~ Private medical Cover
~ Life Assurance
~ Due to internal promotion Cyberfort are looking for a Service Support Technician to join our friendly team.
Reporting to the Service Support Operations Manager you’ll be part of a team providing 24/7/365 support for data centre and service desk functions.
You’ll be looking after customers and colleagues, supporting a wide range of data centre and customer equipment, resolving queries, installing, and supporting hardware and software as part of a team. You’ll be confident on the telephone, and able to prioritise your work and ask for help when you’re out of your depth.
You’ll have some experience of IT infrastructure and customer service and be confident using office software.
Cyberfort are committed to providing top class training and promotion opportunities and this role will suit someone looking to build a career in IT. We’ve partnered with QA Training and all Technicians are enrolled in an 18-month level 4 training program following induction training.
The Cyberfort Group is a community of 150+ passionate people united by one overall mission... to make the world safer, one business at a time. We are the "one-stop shop" for all things cyber and are working to build a centre of excellence for our customers by building an amazing place to work, learn and develop for our people.
We work with a diverse range of clients, including large Governmental departments as well as other public sector organisations and businesses within the private sector. Whether it's AI-driven ML-based threat intelligence or rapid start hybrid Cloud; Find your place at the Cyberfort Group - Our vision is to bring together technology, people, expertise, facilities and leaders in Cybersecurity to create capability that is second to none. When you apply to work for us please let us know if there’s anything we can do to allow you to showcase your skills and talents to the best of your ability.
