Service Desk Specialist

3 weeks ago

Reading Berkshire, United Kingdom Areti Group | B Corp™ Full time €32,000

Job Description: Service Desk Engineer

Location: Central Reading Office - 4 days in the office Salary: £32k

Experience Required:

  • Experience in a service desk environment
  • Excellent customer service skills
  • Confident communicator
  • Strong technical knowledge of Windows operating systems, M365, and service desk methodologies

Responsibilities:

  • Provide exceptional service desk support, ensuring a positive and efficient experience.
  • Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
  • Demonstrate advanced troubleshooting skills to resolve tickets at the first ask.
  • Proficiently troubleshoot printer issues and offer quick resolutions.
  • Administer Active Directory, creating and managing user accounts and permissions.
  • Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
  • Troubleshoot any Microsoft application used by the business.
  • Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
  • Conduct timely onboarding and setup for new employees, ensuring seamless integration into the company.
  • Disable user accounts and devices securely and efficiently.
  • Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
  • Exhibit excellent communication skills, providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders.
  • Prioritise and escalate issues professionally, ensuring timely resolution and minimising downtime for users.

Please apply ASAP if interested as this is an urgent role

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