Help Desk Support

1 week ago


Thatcham, United Kingdom LANI Recruitment Full time

Helpdesk Support - Entry Level

Hours - following a period of training of up to three month, applicants wil move onto a shift pattern of 4 days on (7am-7pm) / 4 days off / 4 nights on (7pm - 7am) and 4 nights off.

A great opportunity to join a well-established IT Solutions company in their 24/7 front-line services tehnical team. The successful applicant will be receive a good remuneration package coupled with on-going skills training and the opportunity to progress

Applicants must have strong PC skills and some basic networking experience/knowledge, coupled with experience of working in a customer support function. Must be a strong communicator with a with good customer service skills.

The role:
**Responsibilities**:

- Event Management - opening queries/issues in the ticketing system
- Managing incoming calls from customers - keeping them apprised of any actions taken to resolve issues
- Liaise with logistics with regards to the dispatch of spares and replacement parts.
- Manage planned maintenance
- Organise site engineers when required
- Liaising with internal departments
- Work within company SLA's

Experience (Essential):

- Strong PC Skills
- Previous service desk experience an advantage
- Keen to learn and develop
- Basic networking skills
- Managed service experience
- ITIL Foundation Certificate
- Event Management tool experience
- Wndows Server, VMWare, Citrix, MS Azure and Office365 experience

In return, the client is offering a highly competitive remuneration package and the opportunity to learn, progress and upskill in a professional and progressive environment.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Technical support: 1 year (preferred)

Work Location: In person


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