Senior Service Desk Engineer

4 weeks ago


Slough Berkshire, United Kingdom Piccadilly One Full time

Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled out.

Responsibilities

  • Troubleshooting end-user devices and applications.
  • Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department’s service level targets and minimising disruption to business-critical systems.
  • Mentor and lead junior members of the team.
  • Update the Service Desk tool, detailing progress on the tasks for the end user and other team members.
  • Log tickets using the Service Desk ticketing tool.
  • Resolve complex hardware/software problems – laptop/desktop builds.
  • Support and troubleshoot Office 365 Suite & Microsoft Business Central.
  • Provide EUC support – Intune/Citrix/Entra ID/ Power BI.
  • Support & troubleshooting - Telephone, voice, Teams, WIFI, VPN, SDWAN.
  • Support Cyber Security monitoring endpoint security solutions - CrowdStrike/Trend Micro/MaaS 360.
  • Prioritise support and maintenance tasks to meet service level expectations.
  • Provide suggestions for improvement to the IT team based on user feedback and discoveries to reduce recurring faults and problems and thus improve the service.
  • Be people-focused with a passion for technology and customer service.
  • Work closely and collaboratively with other IT teams.
  • Work on an on-call rota (1 week in 8).

Requirements

  • Excellent communication skills both in person and virtually.
  • Knowledge of effectively using an IT service ticketing tool.
  • Proven extensive experience working on a helpdesk.
  • Microsoft Business Central, Intune, O365, Entra-ID, Azure, MaaS360, Manage Engine, SD-WAN.
  • Passion for technology.
  • Mentoring of Team members.
  • Lead by example.
  • Citrix knowledge.
  • Microsoft Azure.
  • Meraki Portal.
  • ITIL Foundation.



  • Slough, Berkshire, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...


  • Slough, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...


  • Slough, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...


  • Slough, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...


  • Slough, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...


  • Slough, United Kingdom Piccadilly One Full time

    Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...

  • Service Desk Engineer

    4 weeks ago


    Maidenhead, Berkshire, United Kingdom Reboot Recruit Full time €24,000 - €27,000

    Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by...


  • Reading, Berkshire, United Kingdom Nexere Consulting Full time

    We require a Service Desk Analyst to provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording and resolving various ICT enquires/technical issues. Job Accountabilities # Provision of first line support for all ICT incidents, requests and changes across all...


  • Reading, Berkshire, United Kingdom Premier Group Full time

    Senior Engineering Recruitment Consultant (Central Reading) Do you have at least a year's experience recruiting for the Engineering market on a 360 desk? Are you ready for a new challenge where you are guaranteed fast-track career progression and have the opportunity to establish yourself within a successful recruitment company? Here at Premier Group ...


  • Slough, Berkshire, United Kingdom John Crane Full time

    About Us - Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring...


  • Slough, Berkshire, United Kingdom Yoh, A Day & Zimmermann Company Full time €55,000

    BMS Service Engineer Location: Field-based, UK Are you an experienced BMS Service Engineer looking to grow your career in the dynamic world of data centre solutions? Join a fast-growing company specializing in Building Management Systems (BMS) for cutting-edge data centres across the UK. This role is perfect for someone with BMS service experience...


  • Slough, Berkshire, United Kingdom Marston Holdings Full time €50,000

    Due to continued expansion of the business, we have a exciting opportunity for a Senior Highways Engineer to join our dynamic highways team. Project Centre, part of Marston Holdings, is a leading multi-disciplinary design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are...

  • BMS Service Engineer

    4 weeks ago


    Slough, Berkshire, United Kingdom Yoh, A Day & Zimmermann Company Full time €55,000

    BMS Service Engineer Location: Field-based, UK Salary: Up to £55,000 + Benefits Are you an experienced BMS Service Engineer looking to grow your career in the dynamic world of data centre solutions? Join a fast-growing company specializing in Building Management Systems (BMS) for cutting-edge data centres across the UK. This role is perfect for...


  • Slough, Berkshire, United Kingdom Finning International Full time

    Permanent As a Field Engineer for Diperk you will respond to the needs of the customer for diagnosis, services, and repairs on Perkins engines in the field. As the Perkins engine range covers many sectors you will have the opportunity to learn and develop your skills across multiple disciplines including Electrical Power Generation, Construction,...


  • Slough, Berkshire, United Kingdom Marston Holdings Full time

    Due to continued expansion of the business, we have a exciting opportunity for a Senior Highways Engineer to join our dynamic highways team. Project Centre, part of Marston Holdings, is a leading multi-disciplinary design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are...


  • Slough, Berkshire, United Kingdom John Crane Full time

    About Us - Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring...


  • Slough, Berkshire, United Kingdom Marston Holdings Full time

    Due to continued expansion of the business, we have a exciting opportunity for a Senior Highways Engineer to join our dynamic highways team. Project Centre, part of Marston Holdings, is a leading multi-disciplinary design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are...


  • Windsor, Berkshire, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately , as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT...


  • Windsor, Berkshire, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately , as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT...


  • Slough, United Kingdom Clear Engineering Recruitment LTD Full time

    Field Service Engineer (Power Systems)£42,000 - £46,000 Basic + Bonuses + Overtime (OTE £70K+) + Vehicle + Training + Technical Progression + Door to Door Pay + Enhanced Pension + PackageLondon/M4 CorridorFantastic and rare opportunity on offer to join a world leading OEM that are renowned for the quality of their products and the level of service they...