Senior Service Desk Engineer
3 weeks ago
Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled out.
Responsibilities
- Troubleshooting end-user devices and applications.
- Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department’s service level targets and minimising disruption to business-critical systems.
- Mentor and lead junior members of the team.
- Update the Service Desk tool, detailing progress on the tasks for the end user and other team members.
- Log tickets using the Service Desk ticketing tool.
- Resolve complex hardware/software problems – laptop/desktop builds.
- Support and troubleshoot Office 365 Suite & Microsoft Business Central.
- Provide EUC support – Intune/Citrix/Entra ID/ Power BI.
- Support & troubleshooting - Telephone, voice, Teams, WIFI, VPN, SDWAN.
- Support Cyber Security monitoring endpoint security solutions - CrowdStrike/Trend Micro/MaaS 360.
- Prioritise support and maintenance tasks to meet service level expectations.
- Provide suggestions for improvement to the IT team based on user feedback and discoveries to reduce recurring faults and problems and thus improve the service.
- Be people-focused with a passion for technology and customer service.
- Work closely and collaboratively with other IT teams.
- Work on an on-call rota (1 week in 8).
Requirements
- Excellent communication skills both in person and virtually.
- Knowledge of effectively using an IT service ticketing tool.
- Proven extensive experience working on a helpdesk.
- Microsoft Business Central, Intune, O365, Entra-ID, Azure, MaaS360, Manage Engine, SD-WAN.
- Passion for technology.
- Mentoring of Team members.
- Lead by example.
- Citrix knowledge.
- Microsoft Azure.
- Meraki Portal.
- ITIL Foundation.
-
Senior Service Desk Engineer
2 weeks ago
Slough, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...
-
Senior Service Desk Engineer
3 weeks ago
Slough, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they...
-
Senior Service Desk Engineer
3 weeks ago
Slough, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...
-
Senior Service Desk Engineer
3 weeks ago
Slough, Berkshire, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...
-
Senior Service Desk Engineer
3 weeks ago
Slough, Berkshire, United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as...
-
Service Desk Coordinator
6 months ago
Slough, United Kingdom Dynamic Resourcing Services Full time**Job Title: Service Desk Coordinator** **Location: Burnham **(Work from home and office) Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support. We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally. We require an experienced...
-
Sales Executive
2 months ago
Slough, United Kingdom CV-Library Full timeIT Sales – Sales Executive – Managed Service Desk Location: Midlands-South (Hybrid) Salary: £45k-£60k BASIC + £90k-£120k OTE + Car Allowance + Benefits Ref: (phone number removed) Role: Are you a tenacious and motivated individual, with a desire to further grow your career with a successful...
-
Senior IT Support Specialist
4 weeks ago
Slough, Slough, United Kingdom P1 Recruitment Limited Full timeSenior Service Desk Engineer RoleP1 Recruitment is working with a leading British brand to find a skilled Senior Service Desk Engineer. This is an exciting opportunity to join a high-performing IT support function and contribute to a major digital transformation.Key ResponsibilitiesTroubleshoot end-user devices and applications to ensure minimal disruption...
-
Experienced English Instructor Wanted
3 days ago
Slough, Slough, United Kingdom Supply Desk Full time**About Us**At Supply Desk, we pride ourselves on servicing the local area of Berkshire with the best in teaching talent. We understand the importance of delivering high-quality education and strive to build strong relationships with our clients and teachers.Salary Information: £31,350 - £47,839 per annumThe Role:As an English Teacher at Supply Desk, you...
-
Front Desk Professional
2 weeks ago
Slough, Slough, United Kingdom RBH Hospitality Management Full timeOur Ideal CandidateWe are seeking a charismatic and organized individual to join our front desk team as a Guest Service Assistant. As a key member of our team, you will be the first point of contact for our guests, ensuring they receive a warm and welcoming experience from check-in to check-out.Your Key ResponsibilitiesGuest ServicesProvide exceptional...
-
Senior Technical Support Specialist
3 weeks ago
Slough, Slough, United Kingdom Piccadilly One Full timePiccadilly One is a leading digital transformation partner for a renowned British brand. We are seeking a highly skilled Senior Service Desk Engineer to join our high-performing IT support function. The successful candidate will be responsible for troubleshooting end-user devices and applications, ensuring that IT issues are resolved quickly and meeting...
-
Managed Service Desk Sales Specialist
5 days ago
Slough, Slough, United Kingdom Reimin Reid Recruitment Limited Full timeThis is a fantastic opportunity to join a leading provider of managed IT services as a Business Development Manager for IT Solutions. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our client's presence in the market.About the Role: We are looking for a highly...
-
Help Desk Supervisor
4 weeks ago
Slough, Slough, United Kingdom Barker Ross Group Careers Full timeJob Title: Help Desk SupervisorLocation: SloughJob Type: Full-timeSalary: £30k-£32K per annumHours: 8am to 4pm or 9am to 5pm, Mon to FridayJob Description:The Barker Ross Group Careers is seeking a skilled Help Desk Supervisor to join our team. As a Help Desk Supervisor, you will be responsible for leading a team of technical support specialists, providing...
-
Front Desk Supervisor
3 weeks ago
Slough, United Kingdom Copthorne Hotel Slough - Windsor Full timeThe Copthorne Hotel Slough-Windsor is seeking a professional and friendly Reception Supervisor to provide exceptional customer service while managing various administrative tasks.Key Responsibilities:Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring an outstanding guest experience.Monitor room availability, manage...
-
High-Performance IT Support Specialist
4 days ago
Slough, Slough, United Kingdom Piccadilly One Full timePiccadilly One is a leading provider of digital transformation solutions, partnering with renowned British brands to drive innovation and excellence. As part of their ongoing business-critical transformation, they seek a seasoned Senior Service Desk Engineer to join their high-performing IT support function.Role Overview:The Senior Service Desk Engineer will...
-
Senior Service Engineer
2 months ago
Slough, United Kingdom CV-Library Full timeDue to increased contract demand, we need to hire an additional Senior Regional Service Engineer to join a dedicated service team, where you will play a pivotal role in upholding the Kärcher brand while delivering exceptional service to their customers. For this role you will predominantly, maintain and repair equipment. Ideally located in Beaconsfield...
-
Front Desk Ambassador
1 week ago
Slough, Slough, United Kingdom De Vere Beaumont Estate Full timeDe Vere Beaumont Estate Receptionist RoleWe are seeking a Front Desk Ambassador to provide exceptional customer service and ensure our guests' expectations are met and exceeded. As a key member of our team, you will be the first point of contact for our guests, making a lasting impression from the moment they arrive.The successful candidate will have...
-
Help Desk Supervisor
3 weeks ago
Slough, Berkshire, United Kingdom Barker Ross Group Full timeOur client is a leading provider of housing, neighbourhood and community-facing services across the UK; managing and maintaining communities and places where people live, learn, work and play. Job Description: Position:Help Desk SupervisorLocation: Slough- SL2 Salary- £30k-£32K per annum Hours: 8am to 4pm or 9am to 5pm Mon to Friday No hybrid working....
-
Technical Support Specialist
2 weeks ago
Slough, Slough, United Kingdom Piccadilly One Full timePiccadilly One is working with a leading British brand to drive their digital transformation. The Senior Service Desk Engineer will join a high-performing IT support function, supporting existing and new IT solutions.ResponsibilitiesTroubleshoot end-user devices and applications to ensure minimal disruption to business-critical systems.Resolve IT issues and...
-
Senior Regional Service Engineer
4 months ago
Slough, Berkshire, United Kingdom Cameo Consultancy (Recruitment) Limited Full timeDue to increased contract demand, we need to hire an additional Senior Regional Service Engineer to join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. For this role you will predominantly, maintain and repair equipment. Ideally located in Beaconsfield or...