Service Desk Analyst

3 weeks ago

Bracknell Berkshire, United Kingdom Fujitsu Full time

Service Desk Analyst

Based onsite in Bracknell

Your role will involve:

Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capabilities.

  • Your transferable skills and experience:
  • Experience working in 1st Line/Service desk support
  • Windows 10
  • Windows server 2012/16/19
  • Ideally have knowledge of MS Service Center Support tool sets SCCM/SCOM/SCSM
  • To work with and alongside development engineers for Skill transfer
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries

The Defence Joint Service Centre (DJSC) prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.

Your benefits:

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
  • Perks at work – employee discounts
  • Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

#LifeAtFujitsu

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