Service Desk Manager

6 months ago

Bracknell, United Kingdom TD SYNNEX UK Limited Full time

Why Choose TD SYNNEX:

As a Fortune 500 global corporation , operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role:

As a Service Desk Manager, you will lead an international team of 24/7 desk service engineers. This is a hybrid office-based role working. The role is to ensure the effective quality operation of the 24x7 customer TechCARE support desk providing management and operational supervision of the staffing and shift working to ensure continued service operation. The position is accountable for the management, development, and continuity of service on the desk.

Team description: The 24x7 Engineer answers and logs technical support calls for a variety of networking and security products. Using fault trees and knowledge support materials, the 24x7 Engineer gathers information in conjunction with the client to investigate and isolate the fault, be it hardware and/or software, escalating faults beyond their experience or knowledge to Senior Support Engineers and the Vendor Support Desks.

What you'll do:

Managing and optimizing the 24x7 service desk shift rotation

Process design, implementation, documentation, and development.

HR and operational management of the 24/7 service desk team

Customer escalation and major incident management

Drive continual improvement through KPI and Audit design, development, implementation, monitoring and managing.

People development through mentoring & training

Contribute to the design and implementation or new services

What we're kindly looking for:

Relevant experience in leading support teams (3-5 years in a similar role)

Awareness of enterprise technologies

Computing or Networking recognized Certification (e.g. CompTIA Networking+, JNCIS, CCNA)

​

What We Offer:

We provide competitive compensation with regular annual salary reviews.

Hybrid work - (2 days at the office, 3 days at home)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including, paid leave, retirement plans, and more.

#LI-LT1

#LI-HYBRID

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

  • Service Desk Manager

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About the Role:As a Service Desk Manager at TD SYNNEX UK Limited, you will be responsible for leading an international team of 24/7 desk service engineers. This is a hybrid office-based role that requires effective management and operational supervision of the staffing and shift working to ensure continued service operation.The position is accountable for...

  • Service Desk Manager

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX Full time

    About the Role:As a key member of the TD SYNNEX team, you will lead an international team of 24/7 desk service engineers. This is a hybrid office-based role that requires effective management and operational supervision of the staffing and shift working to ensure continued service operation.The position is accountable for the management, development, and...

  • Service Desk Manager

    6 months ago

    Bracknell, United Kingdom TD SYNNEX Full time

    Why Choose TD SYNNEX:As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.About the...

  • Service Desk Manager Lead

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX Full time

    TD SYNNEX is seeking a skilled professional to fill the role of Service Desk Manager. In this position, you will lead an international team of 24/7 desk service engineers, providing management and operational supervision of the staffing and shift working to ensure continued service operation.About the role:The Service Desk Manager will be accountable for the...

  • Desk Manager

    2 days ago

    Bracknell, United Kingdom Tigerlily Childcare Berks and Bucks Limited Full time

    TEMP DESK MANAGER NEEDED!Due to the rapid business development, we are looking to recruit a childcare temp recruitment manager to cover our London desk. This role is setting up the temp desk within the office. Making sure all compliance is followed and growing the team. For this role we are looking for a candidate with childcare knowledge and who has worked...

  • Desk Manager

    3 days ago

    Bracknell, United Kingdom Tigerlily Childcare Berks and Bucks Limited Full time

    TEMP DESK MANAGER NEEDED!Due to the rapid business development, we are looking to recruit a childcare temp recruitment manager to cover our London desk. This role is setting up the temp desk within the office. Making sure all compliance is followed and growing the team. For this role we are looking for a candidate with childcare knowledge and who has worked...

  • Service Desk Team Lead

    5 months ago

    Bracknell, United Kingdom Sanderson Recruitment Plc Full time

    **Service Desk Team Lead** **Bracknell - On site** **Salary up to £40,000** Sanderson Government and Defence are working with a consultancy client who have an opportunity for a current 2nd Line Engineer with mentoring experience to come in as a Service Desk Team Lead. They are looking for individuals with an aptitude for mentoring and management, and...

  • Team Lead

    5 months ago

    Bracknell, United Kingdom Connect44 Full time

    **Position **Overview****: Connect 44 are looking for a Team Lead to join our Service Desk Team based in Bracknell **Job location**:United Kingdom, Bracknell, Berkshire*** **Available Positions**:1 position **Job type**:Permanent **Job Ref. Number**:TLSDBO Description - Work as part of a split shift pattern (6am - 3pm / 10am - 7pm weekdays + weekend...

  • Service Desk Analyst

    4 weeks ago

    Bracknell, United Kingdom Fujitsu Full time

    Service Desk Analyst Based onsite in Bracknell Your role will involve:Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to...

  • Service Desk Analyst

    3 weeks ago

    Bracknell, United Kingdom Fujitsu Full time

    Job Description Service Desk Analyst Based onsite in Bracknell Your role will involve: Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support...

  • Service Desk Analyst

    1 month ago

    Bracknell, United Kingdom Fujitsu Full time

    Service Desk Analyst Based onsite in Bracknell Your role will involve:Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to...

  • Service Desk Analyst

    1 month ago

    Bracknell, United Kingdom Fujitsu Full time

    Service Desk Analyst Based onsite in Bracknell Your role will involve:Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to...

  • Customer Service Desk Coordinator

    1 week ago

    Bracknell, United Kingdom CV-Library Full time

    Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? We are looking for a Customer Service Coordinator to provide outstanding Customer Service to our...

  • Front Desk Operations Manager

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    Role: Reception ManagerPlatinum Recruitment Consultancy Limited is partnering with a renowned 4 Star hotel in Bracknell to find an exceptional Reception Manager to oversee the hotel reception desk.Responsibilities:Ensure seamless check-in and check-out processes for guestsTrain and mentor reception staff to deliver exceptional customer serviceManage room...

  • Service Desk Analyst

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Fujitsu Full time

    Service Desk Analyst Based onsite in Bracknell Your role will involve: Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions...

  • IT Support and Service Desk Operator

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Fujitsu Full time

    Service Desk Analyst Based onsite in Bracknell Direct technical support for all of the services in the DJSC and assist in the day-to-day operations and duties of the Westinghouse service, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed...

  • Front Desk Receptionist

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Sodexo Full time

    Job Overview:We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our clients and will provide a warm and welcoming experience.Key Responsibilities:Manage the reception area, ensuring it is tidy and well-maintained.Provide administrative...

  • Front Desk Ambassador

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Village Hotels Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a highly skilled Front Desk Ambassador to join our team at Village Hotels. As the first point of contact for our guests, you will play a vital role in creating a warm and welcoming atmosphere.Our ideal candidate will possess excellent communication skills, be proactive, and have a passion for delivering...

  • Service Desk Engineer

    1 month ago

    Bracknell, United Kingdom 83zero Limited Full time

    83zero is excited to be working with the worlds leader in broadcasting solutions, who are responsible for broadcasting the Olympics, The Premier League, British Horse Racing and Love Island. Our client specialises in the latest technological solutions and boasts a talented team that is dedicated to making sure the most prestigious broadcast events...

  • Service Desk Engineer

    4 weeks ago

    Bracknell, United Kingdom 83Zero Full time

    83zero is excited to be working with the worlds leader in broadcasting solutions, who are responsible for broadcasting the Olympics, The Premier League, British Horse Racing and Love Island. Our client specialises in the latest technological solutions and boasts a talented team that is dedicated to making sure the most prestigious broadcast events worldwide...