Service Desk Analyst

3 weeks ago


Bracknell, United Kingdom Cerco IT LTD Full time

**Job title**:Field Resource Controller (Secure Engineering Control Centre)

**Location**:Bracknell

Are you positive with a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements? Do you have experience of IT support, incident resolution customer liaison,spares orders and electronic diary managementthat contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? Weare looking to grow our team with committed people to join the DJSC Field resource controller for our customers across the region.

This is your world and your opportunity to shape it for the better.

**Shape your world**

We are looking for a Field resource controller to Support & augment the existing Shared Service. The role will involve:

- Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) HPSM9 Excel andManage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in all Toolsets updated in accordance withagreed Work Instructions.

**Your experience**
- Experience in incident resolution and/or system management of secure IT infrastructures
- Experience in Customer Service environment - liaison with customers scheduling engineering attendances
- Experience in scheduling/diary management
- Experience dealing with 3rd parts suppliers
- Experience and confident in use of MS Office programs

**Shape your world and achieve together


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