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Helpdesk Support

2 months ago

Swindon, United Kingdom The People Network Full time

Frontline Technical Support Engineer (SHIFTS) Hybrid – Swindon, Wiltshire

We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged, and technically solution-focused team to our clients.

You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems are optimised and updated during the most convenient times to maintain BAU functions. You will also act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes.

This role will be hybrid with 2 days a week in the office and a salary of up to £29,000, a 5% Bonus, and a 20% Shift Allowance.

Act as a bridge between clients and the wider PPS business and teams Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is keep to a minimum.
Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance, whilst also committing to the adherence of the client SLA.
SQL – Experience in complex writing SQL queries And/Or
Unix – Highly capable and demonstratable effective competence And/Or
Java – Ability to read Java code And/Or
Fluent English
MS Office

Jira/Jira Service Desk
Degree or equivalent in a computer science or a scientific/technical discipline (desirable)

Flexible, can cope with changing priorities.