Site Services Representative

5 months ago

Swindon, United Kingdom Serco Plc Full time

Great Western Hospital, Swindon, SN3 6BB

Full Time, Permanent (37.5hrs per week)
4 on 4 off (7am - 3pm)

**Rate of Pay**: £11.44 per hour

Here at Serco, we’re looking for Site Services Representatives to join us at Great Western Hospital, Swindon. The key purpose of the role is to provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.

Main Accountabilities

Connect and transfer internal and external calls in accordance with the criteria in the service specification.
To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.
Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action
Maintain the On-call listing for Doctors and key staff as notified by the Trust
Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.
Assist in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.
To be responsible for your Workstation and the general housekeeping of your working environment.
To train new staff in all the above as and when required
Cover Helpdesk duties as follows
Receive and process face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
To process all car parking intercom queries and log any faults with the barriers/machines.
Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
Ensuring Contractors/visitors sign in correctly with relevant paperwork.

What you’ll need to do the role

GCSE standard or equivalent standard of general education, Maths and English to GCSE level
Desirable use of a switchboard system or call centre
Good verbal and written communication skills
Computer literate (Microsoft office)
Customer focussed
High degree of attention to detail
Ability to function in a pressurised environment
Able to manage competing priorities
Ability to work effectively as part of a team
A motivated self-starter with commitment and enthusiasm
Flexible, reliable and able to work rotary shifts as required to meet the business needs.
Must live within an acceptable travelling time of the Hospital.

Why Serco

**Meaningful and vital work**: Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

**A world of opportunity**: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

**Great people**: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**:
Up to 6% contributory pension scheme
25 days annual leave plus bank holidays
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do imp

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