Helpdesk Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Sodexo Full time
Job Overview

Sodexo is seeking a dynamic and enthusiastic Helpdesk Operator to join our team in Swindon. As a key member of our help desk team, you will provide excellent customer service to customers and suppliers on the property help desk.

Working under the guidance of the Helpdesk Team Leader, you will be responsible for responding promptly to incoming calls and emails, managing stakeholders, and relaying information to maintenance teams. You will also be responsible for monitoring planned and reactive maintenance performance, identifying areas for improvement, and taking remedial action for timely task completion.

To succeed in this role, you will have strong customer service experience and ideally some experience in facilities management. You will be IT literate, have good knowledge of Microsoft Office applications, be proactive, work independently as well as in a team, and be able to meet deadlines in a target-driven environment.

This is a full-time role working Monday to Friday on a rotational 4 days on 4 days off shift pattern. For full details, please refer to the job description.

What We Offer

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for who you are; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company
  • Full training provided
  • Health and wellbeing incentives
  • Reward and Recognition schemes
  • Flexible working considered
  • Volunteering days
  • Cycle to work scheme
  • Life Assurance
  • Free parking onsite

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be themselves, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

All offers are subject to full security clearance checks.



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