2nd Line Infrastructure Support

7 months ago

Swindon, United Kingdom Imagine Cruising Full time

We are seeking an experienced 2nd to 3rd Line Engineer to join the IT Support team of Imagine Cruising. The role supports our IT operations spanning across UK / South Africa and Australia.

We work with the latest technologies and are looking for a self-starter to hit the ground running. Somebody who is reactive to helpdesk tickets in busy times yet pro-active in quieter times picking up project work items & implementing improvements will succeed in this role.

There is scope to be involved and train on AWS and Azure platforms.

This will role is an exciting opportunity for someone who interested to progress their career in IT.

**Typical activities**
- Break fix support for PC and network connectivity issues.
- Installing new and replacement hardware.
- Installing and removing Software.
- Managing sign-on and password requests.
- Analysing faults and determining remedies.
- Adding and removing phones and extension numbers.

**Essential**
- Office 365 Administration
- Active Directory On prem / Office 365
- Server Experience
- Networking Experience - Switches / Routers / Firewalls
- Wi-Fi Administration
- Understanding of the hardware components of a PC / Laptop
- Familiarity with installation of standard Microsoft operating systems windows packages
- Familiarity with installation of standard Microsoft packages (Excel, Word etc.)
- Understanding of file systems and management
- Exposure to security protocols (Logins, passwords etc.)
- Fundamental understanding of how a network exists.
- Great communication skills
- Works well under Pressure
- Can do attitude.

**Desirable**
- Exposure to Avaya phone systems
- Exposure to Cloud based computing - Azure / AWS.
- Scripting
- Backup / Restore experience.
- VLAN

**This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- IT Support: 2 years (required)

Work Location: In person

Reference ID: 2nd Line Infrastructure Support

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