2nd 3rd Line Technical Support Specialist

1 month ago

Swindon, United Kingdom CV-Library Full time

Job Title: 2nd 3rd Line Technical Support Specialist

Location: Swindon  Hybrid 

Salary: DOE

Employment Type: Full Time/Contract

Key Responsibilities:

-    Provide 2nd and 3rd line support for SharePoint Online, SharePoint Server, and related technologies.

-    Troubleshoot and resolve issues across the M365 suite, including Teams, OneDrive, Exchange Online, and Power Platform.

-    Manage and maintain legacy HCL Domino Notes environments as needed.

-    Collaborate with end users and stakeholders to diagnose and resolve technical issues.

-    Monitor system performance and implement optimisations to enhance stability and user experience.

-    Participate in migrations, upgrades, and rollouts of SharePoint and other M365 products.

-    Document troubleshooting steps, solutions, and operational processes for future reference.

-    Stay current with updates, best practices, and innovations in M365 

Desirable Skills:

-    Knowledge of PowerShell scripting for automation and configuration

-    Familiarity with SharePoint Framework (SPFx) and customisation

-    Certifications in Microsoft technologies (e.g., M365 Certified: Modern Desktop Administrator, Teams Administrator, or Security Administrator) would be an asset but not mandatory

-    Experience with ITIL processes or similar frameworks

-    Excellent communication skills 

-    Problem-solving and critical thinking skills 

-    Excellent team player 

What We Offer:

-    Competitive salary and benefits package

-    Hybrid working arrangements

-    Opportunities for professional development

-    A collaborative and inclusive work environment

About Verelogic: 

The Verelogic Group, with over 30 years of experience, offers business support in technology and recruitment in the IT and engineering sectors.

Verelogic IT Solutions focuses on building high-quality services for companies that want transformative ways to support more efficient business functions. We build, fix, and offer support on any IT-related issues and provide innovative solutions across data management, software migration, upgrades, cloud migrations, networking (firewall/security), infrastructure services (configuration/refresh/migration), and personalised bespoke application services .

To apply, send your CV and Cover Letter to: (url removed)

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