Helpdesk Administrator
2 weeks ago
Here at Frontline Security Solutions, we have an opportunity for a Service Desk Administrato r to join our fantastic, high performing team based in Chalfont St Pete r on a permanent, full time basis
We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.
SALARY: £29K per annum (negotiable depending on experience)
~20 days holiday plus bank holidays
~ Stable, long term career with a leading national business
~ Company pension (4% matched, 5% after a year of service)
~ Employee Referral Scheme (£1,000)
What You’ll be Doing As Service Desk Administrator
Record incoming service support calls via phone and email in the system
Collaborate with the team to schedule engineers service visits for our overseas clients
Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
Coordinate preventative maintenance visits with clients and engineers overseas
Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
Provide weekly updates on outstanding service calls to major clients
WORKING HOURS: 40 hours per week | Monday to Friday | 8-5 | Fully Office Based
Previous experience using a CRM or ERM software tool would be desirable
Good telephone manner and customer service skills
Keen to support other team members and show reasoned decisions making skills
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