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1st - 2nd IT Line Support Analyst

2 months ago


United Kingdom Britannia Global Markets Limited Full time

Company Background Britannia Global Markets is a global financial group offering banking, securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individuals.

With more than 120 years of banking tradition, the group is headquartered in the City of London and maintains offices in major financial centres around the world.

This is an exciting opportunity to join our organisation as we work through IT transformation projects. To support the business, we are recruiting a new IT Systems Analyst who will provide 1st, 2nd and 3rd line support.

The IT Systems Analyst will be responsible for PC Desktop, Laptop and Windows Server configuration, Patch Management, Mobile Device Management, MS Application Support, Office 365 Administration and Support. This remit includes all Microsoft Windows Operating Systems, Software and other peripheral applications as well as Linux server administration.

The IT Systems Analyst will need to:
Escalate IT issues where required
Responsibility to support the IT Infrastructure by minimising downtime and maintaining security
Act as Helpdesk Point of Resolution for all IT related issues by phone, email etc
Ensure adherence to IT Security policies
Completing internal user moves including phones
Providing support to the business both remotely / WFH and at their desks.
Perform administrative support duties as required to meet specific operational objectives
Ensure that a high level of service and support is provided to all stakeholders and users


Structured cabling, Cat 5/6 & optical
~ Microsoft Windows 10, 11, Apple Mac & IOS
~ Microsoft Active Directory, Security Permissions, Group Policy, ADFS, AADS
~ MS Office 365, MS Windows 365, MS Teams
~ MS Windows Server maintenance & management
~ Software and hardware troubleshooting
~ ITIL / ITSM Practitioner
~ 2-3 Years in Banking, Finance or Insurance companies
~ AWS / Azure / Entra


Travel to UK datacenter when required

Permanent / Full time

Shift pattern: early shift 07:00 to 16:00 / late shift 11:00 to 20:00

Extensive healthcare cover for employee/partner/family, Life Assurance, Pension, 25 days holiday

Start Date: ASAP