1st - 2nd IT Line Support Analyst
21 hours ago
Technical Analyst (1st Line Support)3 month contract minimum (potential of a permanent opportunity)
Newport (based on-site full time)
£Are you passionate about IT and eager to work with a dynamic and award-winning team? We're looking for a motivated Technical Analyst (1st Line) to join a leading Managed IT Services provider. Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
Support systems including physical servers, virtualized environments, network devices, and workstations.
Previous experience in a Managed Service Provider or Technical Support team.
Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
Familiarity with ticketing systems, incident management, and basic SharePoint administration.
Relevant qualifications (CompTIA, Azure, AWS, etc.) Take the next step in your IT career with us—apply today
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1st - 2nd IT Line Support Analyst
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