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1st - 2nd IT Line Support Analyst

2 months ago

United Kingdom Rethink Full time

Service Support Analyst – 2nd/3rd Line Support Chessington- Hybrid
Contract to Perm
Immediate start

I am currently recruiting on behalf of a Leading Pharma and Supply Chain Organisation in Surrey for a Service Support Analyst to join them on a contract-to-perm basis.

We are essentially seeking a Service Support Agent (2nd/3rd line support) to be the interface between the business and the IT department. To take ownership, logs & co-ordinate all computer hardware & software related queries & requests from the group. They’d like you to be onsite 3/4 days a week and flexible for you to work remotely the remainder of the week (5 days a week for the first few weeks whilst training)

We are looking to engage with a 2nd/3rd Line Support Agent with the following:

*Has some knowledge of the majority of the software products or platforms used. With more extensive knowledge of at least one of the supported products. (Win7, Win10, Active Directory, Citrix, VPN, O365, Microsoft Exchange)

*Possesses a basic understanding of electrical and electronic technology.

*Has experience using Active Directory and a ticket and phone call management system

*