1st - 2nd IT Line Support Analyst

2 weeks ago


United Kingdom Odd Shoes Full time €35,000

I’m an IT Support Analyst in finance."
How about, "I work in IT for a company that helps governments and financial institutions fight against money laundering, terrorism, organised crime, corruption, human trafficking and weapons of mass destruction.”

7 Trillion globally, and accounts funding terrorism are growing at an unprecedented scale.

But we can’t change anything, so news like this becomes background noise.

You can change it using your experience working on an IT support helpdesk and join this 100-person company based in Andover, spearheading the fight against financial crime and providing solutions to financial institutions, banks, regulators, cryptocurrency exchanges, and whole countries, dealing with people right at the top .

You’ll have a team of 4-5 working alongside you, but you’ll be the sole IT Support Analyst because the current person is moving towards an infrastructure-focused role. He’ll still be there to help you learn the ropes.

As you can see, there will be opportunities to progress in the long term in software development, management, or project management. Once you decide on a new path, the company will pay for any necessary certifications or training.

You’ll mostly handle IT support tasks like ticket requests for internal people and software end users, implement and maintain security measures like firewalls, antivirus, and data encryption, manage IT assets, and coordinate with vendors.

You’ll use tools like Microsoft Teams, Outlook, Project Planner, and Azure DevOps and will have access to the codebase too.

It’s also about as secure a company as you could wish for because when there's a crisis like COVID or a recession, financial crime gets worse, and their services are even more critical.

Two or three days a week, you’ll work from their new, idyllic mansion, set within its beautiful grounds and boasting facilities like a gym, cinema room, tennis, squash, five-a-side football, cricket, basketball, massage therapist and a kitchen/chef with daily cooked meals.

Role – IT Support Analyst (Visa sponsorship not available)
Salary – Up to £35,000 salary and discretionary bonus.
Headline Benefits – 25 days holiday + bank holidays and budget for training and certifications.
Work Policy – Hybrid – You’ll work two or three days weekly at their West Tytherley offices. You must be able to drive and live within an hour of their office.

You’ll already have some experience working on an IT helpdesk.



  • United Kingdom The ONE Group Ltd Full time

    IT Support Analyst £28k - £31k We are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still have support...


  • United Kingdom The ONE Group Ltd Full time

    IT Support Analyst £28k - £31k We are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still have support...


  • United Kingdom HPRtalent Full time €20,000 - €24,000

    Technical Analyst (1st Line Support)3 month contract minimum (potential of a permanent opportunity) Newport (based on-site full time) £Are you passionate about IT and eager to work with a dynamic and award-winning team? We're looking for a motivated Technical Analyst (1st Line) to join a leading Managed IT Services provider. Be the first point of contact...


  • United Kingdom HPRtalent Full time €20,000 - €24,000

    Technical Analyst (1st Line Support)3 month contract minimum (potential of a permanent opportunity) Newport (based on-site full time) £Are you passionate about IT and eager to work with a dynamic and award-winning team? We're looking for a motivated Technical Analyst (1st Line) to join a leading Managed IT Services provider. Be the first point of contact...


  • United Kingdom Principal IT Full time €30,000

    2nd Line IT Support - Brandesburton - £30,000 They are currently on the lookout for a 2nd Line IT Support Engineer to join them on a permanent basis. During this time they would like you to have experience providing 1st and 2nd Line IT Support to customers whilst showing the highest level of customer satisfaction. Completing builds of laptops, mobile...


  • United Kingdom Principal IT Full time €30,000

    2nd Line IT Support - Brandesburton - £30,000 They are currently on the lookout for a 2nd Line IT Support Engineer to join them on a permanent basis. During this time they would like you to have experience providing 1st and 2nd Line IT Support to customers whilst showing the highest level of customer satisfaction. Completing builds of laptops, mobile...

  • 2nd Line IT Support

    1 month ago


    United Kingdom Principal IT Full time €30,000

    2nd Line IT Support – Brandesburton - £30,000 Principal IT are working exclusively with a company based in Brandesburton. Our client pride themselves on been are proper people based business. They are currently on the lookout for a 2nd Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth through recent months and...

  • 2nd Line IT Support

    1 month ago


    United Kingdom Principal IT Full time €30,000

    2nd Line IT Support – Brandesburton - £30,000 Principal IT are working exclusively with a company based in Brandesburton. Our client pride themselves on been are proper people based business. They are currently on the lookout for a 2nd Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth through recent months and...


  • United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...


  • United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...

  • IT Support

    3 weeks ago


    United Kingdom Woodrow Mercer Tech Full time

    1st / 2nd Line Technical Support Technician role based in Lichfield. The position focuses on providing face-to-face technical support for a team of 150 staff members using Windows and MS Teams technologies. The responsibilities include problem-solving, face to face problem solving support, resolving end-user incidents, upskilling the support team, and...

  • IT Support

    3 weeks ago


    United Kingdom Woodrow Mercer Tech Full time

    1st / 2nd Line Technical Support Technician role based in Lichfield. The position focuses on providing face-to-face technical support for a team of 150 staff members using Windows and MS Teams technologies. The responsibilities include problem-solving, face to face problem solving support, resolving end-user incidents, upskilling the support team, and...


  • United Kingdom Woodrow Mercer Tech Full time

    1st / 2nd Line Technical Support Technician role based in Lichfield. The position focuses on providing face-to-face technical support for a team of 150 staff members using Windows and MS Teams technologies. The responsibilities include problem-solving, face to face problem solving support, resolving end-user incidents, upskilling the support team, and...


  • United Kingdom Woodrow Mercer Tech Full time

    1st / 2nd Line Technical Support Technician role based in Lichfield. The position focuses on providing face-to-face technical support for a team of 150 staff members using Windows and MS Teams technologies. The responsibilities include problem-solving, face to face problem solving support, resolving end-user incidents, upskilling the support team, and...


  • United Kingdom Intellect Group Full time

    IT Support Engineer – MSP – Borehamwood I’m recruiting on behalf of my client, an IT Solutions firm based in Borehamwood for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365...


  • United Kingdom Intellect Group Full time

    IT Support Engineer – MSP – Borehamwood I’m recruiting on behalf of my client, an IT Solutions firm based in Borehamwood for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365...

  • 2nd Line Support

    4 weeks ago


    united kingdom Peaple Talent Full time

    2nd Line IT Support Engineer Location: Newport, South Wales and Bristol Salary: Up to £30,000 + Benefits Sector: IT Support Job Description We are currently working with an exciting client seeking a highly motivated individual to join their dynamic team. This fast-moving company offers a fun, collaborative environment, and they are looking for someone who...

  • 2nd Line Support

    4 weeks ago


    United Kingdom Peaple Talent Full time €30,000

    2nd Line IT Support Engineer Location: Newport, South Wales and Bristol Salary: Up to £30,000 + Benefits Sector: IT Support Job Description We are currently working with an exciting client seeking a highly motivated individual to join their dynamic team. This fast-moving company offers a fun, collaborative environment, and they are looking for someone...

  • 2nd Line Support

    4 weeks ago


    United Kingdom Peaple Talent Full time €30,000

    2nd Line IT Support Engineer Location: Newport, South Wales and Bristol Salary: Up to £30,000 + Benefits Sector: IT Support Job Description We are currently working with an exciting client seeking a highly motivated individual to join their dynamic team. This fast-moving company offers a fun, collaborative environment, and they are looking for someone...

  • 2nd Line Support

    5 days ago


    United Kingdom VIQU IT Recruitment Full time €29,000 - €32,000

    2nd Line IT Support Engineer Oadby - Hybrid £VIQU has partnered with a tech-forward public sector organisation dedicated to upkeeping and enhancing the quality of life for individuals in their community. They are seeking a passionate 2nd Line IT Support Engineer to join their small IT team of three. In this role, you will provide technical support to...