1st Line Support Engineer
3 weeks ago
IT Support Technician (1st line)
3 Month Contract
Glasgow
Role Overview: As a First-Line IT Support Technician, you will be the first point of contact for our client’s internal staff regarding IT-related issues and queries. You will provide timely and effective technical assistance, troubleshooting, and problem resolution to ensure smooth operation of our IT systems and infrastructure.
Requirements:
- Previous experience in a similar IT support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Microsoft Windows and Office suite.
- Experience working with Active Directory, Entra AD, M365, MDM Support (Intune)
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work well under pressure.
- Relevant IT certifications would be desirable (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred but not required.
Further details
- 3-month contract
- Inside IR35
- 2 days on site 3 days from home
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