Customer Representative

1 month ago


Glasgow, United Kingdom 1st Line Limited Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Communicate effectively with customers in English
- Assist customers with inquiries, concerns, and requests via various face to face channels
- Provide product information and resolve customer complaints or issues
- Upsell products or services to maximize customer satisfaction and company revenue
- Analyze customer data to identify trends and improve customer experience
- Maintain accurate records of customer interactions and transactions through data entry
- Collaborate with cross-functional teams to address customer needs and provide solutions
- Follow company policies and procedures to ensure consistent service delivery
- Demonstrate excellent phone etiquette and professionalism in all customer interactions

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Strong communication skills, both verbal and written
- Ability to actively listen to customers' needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to work well under pressure in a fast-paced environment
- Excellent problem-solving skills and attention to detail

**Job Types**: Full-time, Permanent

Pay: From £24,792.89 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/04/2024



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