Client Relationship Executive

1 month ago


Glasgow, United Kingdom 1st Line Limited Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a great opportunity to join a dynamic and growing company in the customer service industry.

**Responsibilities**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide product information
- Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services
- Analyze customer feedback and identify areas for improvement in order to enhance the overall customer experience
- Collaborate with cross-functional teams, including sales and marketing, to ensure effective communication and problem resolution
- Provide support during peak periods or special projects as needed

**Experience**:

- Previous experience in a customer service or related role is preferred
- Strong communication skills, both written and verbal, with the ability to effectively interact with customers of diverse backgrounds
- Demonstrated leadership skills and the ability to work independently as well as part of a team
- Excellent problem-solving and analytical abilities to identify root causes and implement effective solutions
- Familiarity with sales processes and techniques is a plus

**Job Types**: Full-time, Permanent

Pay: From £25,221.67 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/04/2024



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