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Client Relationship Manager

4 months ago

Glasgow, United Kingdom Caroola Full time

At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services. Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors.

With 20 years of experience as a leading umbrella payroll provider, Parasol has built an award winning reputation in the market. We are successfully partnered with recruitment agencies across the globe, ensuring reliable and efficient payroll solutions for the dynamic workforce.


Due to our ongoing expansion and growth, The Caroola Group is seeking experienced field-based Client Relationship Managers to support our clients throughout the UK. We're thrilled about our company's growth plans and are eager to attract top talent in the industry. This role offers exceptional career advancement opportunities, coupled with a genuine OTE of £80,000 uncapped. Join us on this exciting journey


Role Overview

As a Client Relationship Manager, your primary goal is to drive profitable, long-term business by nurturing relationships with our client base, which includes recruitment agencies and end clients. Your focus will be on expanding revenue streams across our range of services, such as Umbrella and Accountancy services.

In this role, you'll build strong relationships at senior levels within client accounts and conduct both face-to-face and video meetings with consultants and managers to foster growth. Success in this position is measured by the growth of existing accounts and the acquisition of new ones.


Responsibilities:

You will be accountable for implementing a general strategy across all managed accounts.

Responsible for driving sales activity within the pre-defined list of allocated accounts.

You will work with internal teams to service and grow your agencies/clients, operating from consultant to senior level.

New Business development opportunities / lead generation will be an active part of this role

You will be required to demonstrate, through periodic survey results, your ability to provide market leading support.


You will conduct field-based activities to sustain and grow accounts, including working outside of office hours, when required, to organise and attend networking events.

The KPIs for this role will set against activity levels including that of face to face meetings, video calls, telephone and email activity


Skills & Requirements:

  • experience in the industry or recruitment
  • verbal and written communication skills.
  • time management to ensure timely execution of all duties.
  • ability to create and implement account plans.
  • commercial awareness and adeptness in negotiating with our agency partners.
  • in presenting to customers at various levels, including senior positions.
  • a positive, can-do attitude.


Here's what we offer:

Ability to earn – Excellent starting salary with an UNCAPPED OTE

Financial Expertise: We're masters at managing finances and we'll optimize yours too Benefit from tailored options to support your lifestyle, well-being, and health both now and in the future through your personal benefits hub.

Generous Leave: Take advantage of 25 days off plus Bank Holidays, with the option to purchase up to an additional 3 days to tailor your leave according to your preferences.

Health Support: Access private medical insurance for quick diagnosis and treatment, dental insurance, Cycle to Work scheme, and subsidized gym memberships to stay in top shape.

Career Development: Receive study support to progress in your career without worrying about time or financial constraints.

Financial Well-being: Benefit from free access to mortgage advice, credit scoring for life, and financial management tools to navigate life's ups and downs.

Company Pension: Save for the future with our company pension scheme in partnership with NEST.

Mental Health Support: We prioritize the mental health of our team. Access mindfulness resources, engage in regular initiatives, and benefit from 24/7 counselling and support through our Employee Assistance Programme.

Flexibility: Enjoy a flexible environment that supports your lifestyle, priorities, and family life, built on a culture of trust and ownership.

Eco-Friendly Options: Contribute to a greener planet with our Tusker Car benefit scheme, allowing you to use part of your salary, tax-free, to purchase an electric or hybrid car.

Savings Opportunities: Make your salary go further with cashback and big discounts on all your shopping through My Savings Pal.

We're committed to ensuring your financial well-being, supporting your health and happiness, and providing opportunities for growth and balance in your life.