Client Services Specialist
4 weeks ago
Meraki Talent’s industry leading Financial Services client are looking for a Client Services Analyst to join an expanding team.
This position is a client facing role and requires that he/she establish and manage expectations to a high standard.
**Responsibilities of the Position**:
- Resolve client issues by determining root causes of problems and executing resolution steps where applicable
- Own incidents throughout their lifecycle, keeping clients informed until issues are resolved
- Coordinate internal resources and third parties/vendors for the resolution of incidents
- Maintain thorough understanding of how the platform is used and configured
- Execute onboarding requests by configuring the platform to client needs
- Contribute to the review of team tasks, identifying improvements with a view to enhancing client service
- Maintain a robust control framework
- Support management in the production of various MI, KPIs and KRIs
- Organise workflow and allocate tasks within the team
**Background of the Position**:
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Avid learner with logical mindset
- Skilled at anticipating and solving problems
- Solid organizational and multitasking skills
- 2-5 years of client services, implementation or project management experience
- Demonstrate an ability to build and foster working relationships with employees at all levels of the organisation
- Enthusiastic and positive can-do attitude
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