Application Support Analyst

2 months ago

Glasgow, United Kingdom Change Recruitment Full time

Are you an experienced 1st Line Application Support Analyst ?

Do you able to write basic SQL queries ?

Would you like to progress your career and become a SQL Developer ?

If so I have a really interesting role for you with my client who is based in Glasgow city centre and they offer hybrid working.

Role responsibilities include:

- First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to our IT Development Team
- Taking appropriate action to resolve support requests
- Escalating more complex requests to 2nd Line Support and providing appropriate triage information
- Writing SQL scripts to help basic analysis of problems raised
- Executing SSIS packages as part of regular support requests
- Liaise with stakeholders across the business to help with resolution
- Monitor and resolve failures with automated processes
- Collaborate with Developers and Specialists within the Development team
- Provide regular reporting of BAU requests and resolutions made to the Development team

Required skills:

- Previous experience of working in a development support team
- A good understanding of SQL
- Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling
- Ability to use initiative and problem solve
- Desire to learn, willingness to take on completely new tasks and work through to resolution

Desirable experience
- Knowledge of Life / Pensions products
- Awareness/experience of Sonata Financial Systems software

For more information please get it touch asap

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