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Claims Audit Manager
3 months ago
It's an exciting time to join our Claims Technical & Central Services team here at AXA. We're looking for a Claims Audit Manager to join us based at any of our Claims sites. You will deliver Claims audit oversight through the leadership of audit activity and the teams performing this, to provide stakeholders with an objective view of the effectiveness of AXA claims internal control framework / supplier external control environment. Oversight will be of both internal and external audit within Retail and Commercial Claims. This is a collaborative role linking in with multiple Claims teams and external business areas, so excellent stakeholder management & interpersonal skills are key to successful deliveries, together with being an influential leader to the Audit Team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you'll be doing:
Lead, motivate, manage and direct a team of 13 Auditors/Senior Auditors to deliver effective audit oversight that adds value to AXA Insurance Claims.
Lead the delivery of audit reviews across AXA Insurance Claims (internal) and 3rd parties and suppliers (external) in accordance with the annual review plan and to agreed targets and quality standards, including issue & action tracking processes, de-brief to senior staff on control gaps, and the production of accurate, timely and well-presented reports.
Develop and maintain systems and processes necessary for the efficient and timely delivery of audit reviews – including continuous improvement in approach.
Management of action tracking processes where issues are identified ensuring that regular updates are provided to senior management, and reported to key committees (CRC), as required. This will include pro-actively driving the closure of any outstanding issues, working with colleagues and business action owners on an ongoing basis.
Develop and maintain a good working knowledge of the risk and control environment within AXA, and how this may be impacted by future internal and external developments, recommending any changes to the audit plans and/or approach to reflect the changing risk profile.
Develop and maintain good working relationships with Claims business areas, championing an internal control culture and gaining commitment from the business to address any risk control gaps identified during audit reviews.
Contribute to the production of any management reporting in relation to the audit reviews including identifying key themes.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
About you
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What we’re looking for:
Experienced Auditor and/or insurance/risk professional with an understanding of risk and controls and standard review techniques.
Good knowledge of regulatory requirements e.g. FCA Handbook.
Able to work standalone or within a team.
Excellent engagement with staff at all levels of the organisation with challenge, empathy and pragmatism.
Strong report writing & communication skills with an attention to detail.
At least two years’ experience within an insurance company, preferably within general insurance.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary up to £50,000 dependent on experience
Private Healthcare Cover
Annual company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
28 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to tanzeela.mehjabeen@axa-insurance.co.uk.
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About AXA
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
