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Commercial Motor Claims Handler
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Motor Claims Specialist to join our vibrant team at AXA Group. As a key member of our Commercial Motor Claims Team, you will play a crucial role in delivering exceptional customer service and resolving claims efficiently.
Key Responsibilities
- Answering calls from customers and third parties reporting motor claims, ensuring each customer feels valued and supported throughout the process.
- Managing your own caseload, working collaboratively as a team to achieve objectives, and accurately inputting member information into our systems.
- Providing personalized and accurate information to customers based on your expertise and training, ensuring a positive and resolution-focused experience.
- Working in a fast-paced environment, handling multiple claims simultaneously, and meeting productivity targets.
Requirements
- Customer service experience in any sector, with a proven track record of delivering excellent service and resolving customer complaints.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Computer literacy, with experience using insurance-specific software packages.
What We Offer
- A competitive annual salary of £21,840.
- Annual company and performance-based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 x annual salary).
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
- AXA employee discounts.
- Gym benefits.
About AXA Group
AXA Group is a leading insurance company, dedicated to helping businesses thrive. We offer a range of insurance products and services, including commercial motor insurance, to protect our customers' assets and livelihoods. Our team is passionate about delivering exceptional customer service and resolving claims efficiently.
