Commercial Motor Personal Injury Claims Handler

2 weeks ago

Haverhill, United Kingdom AXA UK Full time

**About the role**:
At AXA, we rely on the talent, courage and resilience of everyone to succeed. That's why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them. We're recruiting for Commercial Motor Personal Injury Claims Handlers to join our vibrant Haverhill team. If you have a natural ability to relate to people and champion for good customer service, then you could be the perfect addition to our team.

Being there for our customer when things go wrong is exactly why our Claims teams exist, the quality of service they provide at that moment of truth is what sets AXA apart from the competition. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Haverhill office.

Working within our Commercial Motor Claims Team you'll be answering calls from our customers and Third Parties reporting their motor claims. The kinds of claims typically received in the department are; accident claims, personal injury claims as a result of a road traffic accident and even property damage due to collisions. Every claim is different and that's what gives the job so much variety

**Working Hours & Shift Pattern**: Full time, 35 hours per week, Monday to Friday 9am-5pm, no weekend work required Based in Haverhill town centre, the office consists of around 200 staff, we're proud of our really tight-knit team, which is a warm and friendly environment to work.

**Induction & Training**:
You'll have a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Haverhill office for up to 8 weeks. Following your training and once more competent in the role you will then move to a hybrid way of working from home and in the office. We will provide you with the right training throughout your career, with the intention of making you the best you can be to provide excellent service to our customer in a time of need.

But we won't just stop there, we have 1000's of training opportunities and courses so your future is most definitely within your control.

We thrive on helping you become the best version on yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development. Claims have a structured development framework, with salary increases once you achieve certain points in your development journey, this will be an additional £500 (approx.) typically every 6 months.

**What you'll be doing**:

- Dealing with a wide range of Personal Injury claims, taking an empathic approach
- Managing your own caseload
- Answering calls to deliver excellent customer service to our members, and responding to members via the portal
- Working collaboratively as a team to achieve objectives
- Accurately inputting member information into our systems

**About you**:
**What we’re looking for**:

- Previous customer service experience is desirable, but we’re very open-minded about the industry sector in which you’ve gained this. It could be retail, hospitality, catering, health or social care. The important thing is that you’ve learnt to put the customer at the heart of everything you do.
- Confident, clear, professional and courteous telephone manner with the ability to put the customer at ease.
- Naturally empathic and compassionate nature, we value life experience as highly as technical skills.
- An enquiring mind, able to gather the facts with relevant questions whilst using own initiative.
- PC literate as good basic PC skills are essential, although you’ll be trained on our insurance-specific software packages as part of your training programme.
- Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £25,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open a

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