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Motor Claims Technical Specialist
3 months ago
About the Role:
We are excited to announce an opportunity within the Motor Engineering division at AXA. As a Technical Specialist, you will provide essential technical knowledge to our Motor Claims team, Brokers, and Clients while effectively managing and overseeing expenditure related to Motor Insurance Claims.
Your Responsibilities:
- Assess and negotiate settlements for all motor vehicle claims, maintaining direct communication with our clients.
- Work within established timelines and business requirements, adapting to the needs of the organization.
- Evaluate and audit the performance of repairers, offering insights on repair quality, costs, and customer service.
- Foster and maintain professional relationships with a variety of suppliers.
- Support all facets of the claims process for both insured and third-party claims to expedite resolution and minimize expenses.
- Ensure compliance with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), aligning with our corporate values.
We value a collaborative environment where knowledge sharing and professional growth are prioritized. You will be part of a diverse team that thrives on positive interactions.
Your Profile:
- Demonstrated experience in assessing damage across various types of motor vehicles, particularly in the context of Motor Vehicle Insurance claims.
- Familiarity with agricultural and commercial vehicles is advantageous.
- Experience in damage estimation, negotiation of repair costs, and vehicle valuation.
- Automotive Technician Accreditation (ATA) for Vehicle Damage Assessment is a mandatory requirement.
- Membership in the Institute of Automotive Engineer Assessors (IAEA) is desirable but not essential.
- Proficient in using the Audatex damage assessment system and CAP valuation software.
- Strong communication and organizational skills.
- A collaborative team player with a proactive attitude.
About AXA:
AXA operates in over 60 countries, employing 165,000 individuals dedicated to serving 107 million customers. We are committed to supporting each employee's career development in a nurturing environment.
Our commitment to diversity and inclusion is fundamental to our operations, ensuring that every employee can thrive and deliver exceptional service.
What We Offer:
- Competitive salary up to £35,000 based on experience.
- Annual performance-based bonus.
- Contributory pension scheme with up to 12% employer contributions.
- Life Assurance coverage up to 10 times annual salary.
- 25 days of annual leave plus public holidays.
- Options to purchase or sell additional leave days.
- Employee discounts and gym benefits.
This role offers a unique opportunity to make a significant impact within a supportive and innovative organization.