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Account Manager
2 months ago
As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our existing customers. Your primary focus will be engaging with customers to ensure that they are making the most of our training solutions, gathering feedback to drive continuous improvement, and identifying opportunities to upsell additional services and courses. Your efforts will directly contribute to customer satisfaction, retention, and revenue growth.
What you'll be doing:
Customer relationship Engagement & Relationship Management
- Proactively reach out to existing customer to check in on their progress and satisfaction with our training solutions.
- Develop and maintain strong, long-lasting relationships with key stakeholders.
- Serve as the main point of contact for customers, addressing any questions concerns, or issues promptly and effectively.
Feedback Collection & Analysis
- Gather feedback from customers through surveys, interviews, and regular check-ins to understand their experiences and needs.
- Analyse feedback to identify their trends and areas for improvement in our training offerings.
- Work closely with the product development and training teams to implement enhancements based on customer feedback.
Upselling & Cross-Selling
- Identify opportunities to upsell additional training courses and services to existing customers.
- Present and promote new and relevant training solutions that align with the customer's needs and goals.
- Develop and execute strategic account plans to maximise customer value and achieve sales targets.
Reporting & Administration
- Maintain accurate and up-to-date records of customer interactions, feedback, and sales activities in the CRM system.
- Prepare regular reports on account status, customer feedback, and sales performance for management review.
- Collaborate with the sales and marketing teams to develop targeted campaigns and initiatives to drive upselling efforts.
What we need from you:
- Proven experience in account management, customer success, or a related role. Preferably within cybersecurity/education/tech industry.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
- Excellent organisational and time-management skills, with the ability to manage multiple accounts and priorities simultaneously.
- Results-driven mindset with a track record of meeting or exceeding sales targets.
- Proficiency in CRM software (preferably HubSpot) and Microsoft Office Suite.
- A passion for cybersecurity and/or education, and a commitment to helping customers achieve their training objectives.
What we can offer you:
- £40,000 annual salary.
- Up to 10% performance-based annual bonus (£4,000).
- 5% commission per existing business sale (capped at £3,333 per month).
- OTE earnings of £84,000 per year.
- Fully remote role, but opportunities for social and co-working events.
- Opportunities for global travel for our annual company social event.
- Comprehensive benefits package, including private healthcare and pension plan.
- Dedicated training budget for professional development.
- A supportive, social, and collaborative work environment.
- Unlimited access to our own cybersecurity training products and platforms.
***** NO RECRUITMENT AGENCIES PLEASE *****
All offers of employment are conditional, subject to a successful background check.
