Manager-Account Manager

2 months ago


United Kingdom S Knights Recruitment Full time

Our client is a leading EPA (End Point Assessment) and Awarding Organisation specializing in qualifications and assessments across sectors such as engineering, manufacturing, hospitality, and marine. As a not-for-profit organisation, they are expanding their team to support a growing customer base in the further and adult education sector. This role offers opportunities for professional growth, including training and performance-based bonuses.
As a Key Account Manager, you will manage and nurture relationships with existing clients, ensuring customer satisfaction and driving business growth through retention and upselling. You will focus on both EPA and qualification products, promoting the brand and maximising opportunities across a diverse client base. Remote with periodic travel to York and client sites (frequent travel and overnight stays required).
Manage and grow assigned accounts through regular engagement.
Identify opportunities for upselling and cross-selling services.
Track and report key account metrics, including client satisfaction and revenue growth.
Support marketing efforts with case studies and social media content.
Level 2 Maths and English qualifications.
Full, current UK driving licence and own vehicle.
Proven account management experience (minimum 3 years).
Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
Experience with CRM systems and account management strategies.
Basic understanding of apprenticeship policy, EPA, and qualifications market in England.
We recruit for Colleges and Training Providers across the UK.
Location: Remote (Travel to York periodically)



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