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Customer Service Representative

4 months ago

Doncaster, United Kingdom Next Full time

Job description


Customer Service Representative – Furniture Department


Rate of pay: £11.99 per hour plus an additional £1 per hour for working weekends.

Base pay rising to £12.70 after 6 months successful probation period is completed. This increases to £13.46 per hour, once you have met a certain skill set within the role


Shift: Working 4 Days on and 4 days off rota 9 am - 7 pm and your hours will be 33.25 hours per week*


Location: NEXT D2 Contact Centre , Armthorpe, Doncaster DN3 3FQ


Training: Training is full time for 3 weeks, applicants must be able to fully commit to full time training Monday to Friday 9-7pm.

*You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.


Contract: Permanent


Role Type : Contact centre

Office based : Option to apply for working from home once you have successfully completed a probation period ( Subject to performance criteria)

An exciting opportunity to join the NEXT Online family, working as a Customer Service Advisor at our Doncaster contact centre.


What you’ll be doing:

Our NEXT Home Department deals specifically with orders of home ware stylish furniture collections, home accessories, lighting and much more

As an integral member of our NEXT Home department, you'll play a crucial role in interacting with customers via phone, email, and web chat. Here, you'll have the autonomy and empowerment to make a real difference. This customer service role differs as there are no sales targets; your performance will solely be assessed based on the exceptional service you provide, allowing you to dedicate yourself entirely to delivering outstanding customer experiences.

If you thrive in a fast-paced environment and excel at delivering exceptional customer service, this job is perfect for you At NEXT, we're dedicated to providing friendly, helpful service to our online customers. We value active listening and problem-solving skills, seeking individuals passionate about customer service and capable of thinking creatively. If you have a passion for Home products and possess empathy, we want to hear from you


Additional Information:


Who are we looking for?

  • Experience of working in Customer Services.
  • Natural problem solver
  • Ability to think outside of the box
  • A confident decision maker
  • Ability to communicate in a confident, clear and friendly manner
  • Ability to remain calm under pressure.


You’ll also be required to:

  • Treat every customer like it’s your first and only customer that day
  • Engage with customers and colleagues, creating a people focused work culture
  • Display Computer literacy skills, and have the ability to learn new software and systems
  • Work to set Key Performance Indicators and Standard Level Agreements.


Benefits:

  • Quarterly bonuses
  • Restaurants with great food at amazing prices
  • Optional overtime to boost your salary
  • Onsite staff shops with NEXT and branded clothes discounted by up to 75%
  • Great pension scheme
  • 25% discount on all NEXT merchandise
  • Fantastic NEXT share save scheme
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
  • Access a 24/7 digital GP and other free health and well being services


What's Next?


Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.