Customer Service Representative

6 days ago

Doncaster, Doncaster, United Kingdom BT Group Full time

Job Summary

We are seeking a skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities

  • Provide technical support to customers via phone, ensuring that their broadband-related queries are resolved efficiently and effectively.
  • Work collaboratively with our team to identify and resolve customer issues, ensuring that our customers receive the best possible service.
  • Develop and maintain a deep understanding of our products and services, ensuring that you can provide accurate and up-to-date information to customers.
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and products.

What We Offer

  • A competitive starting salary and benefits package.
  • Huge discounts on EE and BT products, including mobile and broadband services.
  • Opportunities for career development and progression within the company.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including the option to work from home.

Requirements

  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Basic IT skills and ability to learn new technologies quickly.
  • A flexible and adaptable approach to work.

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