Contact Center Agent

2 days ago

Witham, United Kingdom DD Full time

Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street clients. This is a fantastic opportunity for someone who enjoys building relationships, achieving targets and working in a fast-paced office environment.


Duties & Responsibilities

  • Provide excellent customer service by interacting with customers, and answering customer enquiries across a variety of platforms; such as inbound calls, email, web chat etc. Effectively handling customer complaints and escalations.
  • Process all customer orders, adhering to policies surrounding the prescription of medicine and GDPR regulations
  • Proactively maximise opportunities to sell by upselling, cross-selling or growing account spending by increasing sales at every opportunity.
  • Providing support and working closely with the Company’s Field base Sales Representatives and satellite Sales teams across the DD family.
  • Work towards the departmental KPIs surrounding productivity, response times and compliance with quality standards set.
  • Support back office administrative tasks where necessary and continue to develop product and systems knowledge.


What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.
  • Free parking on site.


Who are DD?

DD offers specialist products, equipment and support services to the dental and Aesthetics markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment and service solutions. The contact centre department is full of energy, with a passion for what they do, so it’s key that you’re enthusiastic, driven and keen to be part of a collaborative team.

  • Contact Center Agent

    1 month ago

    Witham, United Kingdom Dd Full time

    Are you a confident individual who can proactively manage customer's issues and promote our products and services?Are you experienced and confident with call handling?Do you have sales experience?We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street clients.This...

  • Contact Center Agent

    2 days ago

    Witham, United Kingdom DD Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street...

  • Contact Center Agent

    1 month ago

    Witham, United Kingdom DD Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street...

  • Contact Center Agent

    1 month ago

    Witham, United Kingdom DD Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street...

  • Contact Center Agent

    1 month ago

    Witham, United Kingdom DD Full time

    Job Description Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our...

  • Contact Center Agent

    1 month ago

    Witham, United Kingdom DD Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street...

  • Contact Center Agent

    1 month ago

    Witham, UK, Essex, United Kingdom DD Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street...

  • Healthcare Team Member

    2 weeks ago

    Witham, Essex, United Kingdom DD Full time

    Job ResponsibilitiesWe are looking for a Healthcare Team Member to join our Contact Center team. Your primary responsibilities will include providing outstanding customer service, identifying sales opportunities, processing customer orders accurately, and working collaboratively with our Field base Sales Representatives.

  • Homes Sales Expert

    1 month ago

    Witham, Essex, United Kingdom Connells Group Full time

    We are seeking a highly motivated and sales-driven individual to join our team as a New Homes Sales Advisor in Witham, Essex. As the primary point of contact for prospective homebuyers, you will be responsible for guiding them through the process from initial meeting to handover of their new home.What's in it for you?Industry leading training and...

  • Support Worker

    7 days ago

    Witham, Essex, United Kingdom Voyage Care Full time

    About Voyage Care">Voyage Care is a leading provider of care services, dedicated to enhancing the quality of life for individuals with complex needs. Our mission is to provide person-centered care that promotes independence, dignity, and well-being.">Job Summary">We are seeking a skilled and compassionate Support Worker - Female Role to join our team at our...

  • New Homes Site Negotiator

    4 days ago

    Witham, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **New Homes Sales Advisor **to complement our team onsite in **Witham.** The main purpose of this role is **sales generation** and to act as the primary point of contact for perspective house buyers, guiding them through the process from initial meeting to handover of their new home. **What’s in it for you as our...

  • Plant Controller

    6 months ago

    Witham, United Kingdom TE Connectivity Full time

    **Tasks and Responsabilities**: - Business Partner for Plant Manager and Site Operations Leadership Team - Responsible for Budget and rolling Forecast preparation and presentation to EMEA Management - Manage the month end process including analysis and reporting out - Business Partnering with Project and Product management for contribution margin...

  • Road Freight Export Operator

    7 months ago

    Witham, United Kingdom Innovate Freight Talent Full time

    **Responsibilities**: As a Senior European Operator, you will play a pivotal role in managing and optimizing road freight operations across Europe. - Working with clients, carriers and internal teams, your leadership and expertise will ensure the smooth and cost-efficient movement of goods while upholding our commitment to exceptional service quality. -...

  • Senior European Road Freight Operator

    7 months ago

    Witham, United Kingdom Simarco International Full time

    Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes. At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer...

  • Senrio European Road Freight Operator

    7 months ago

    Witham, United Kingdom Simarco International Full time

    Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes. At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer...

  • Care Assistant

    7 days ago

    Witham, Essex, United Kingdom Voyage Care Full time

    About Voyage Care">Voyage Care is a leading provider of care services, dedicated to enhancing the quality of life for individuals with complex needs. Our mission is to provide person-centered care that promotes independence, dignity, and well-being.">Job Summary">We are seeking a genuinely caring and hands-on Female Support Worker to join our dynamic team at...

  • Customer Service Administrator

    4 days ago

    Witham, United Kingdom Community Foods Ltd Full time

    **Introduction** Community Foods Limited is a major supplier of dried fruit, nuts, seeds, pulses, and other ambient stable ingredients to the UK food industry, including a number of market leading brands. With ingredients sales having grown by over 100% since 2009 thanks to the introduction of new suppliers and new customers, Community Foods is one of the...

  • Lodge Manager

    1 month ago

    Witham, United Kingdom Churchill Estates Management Ltd Full time

    Salary:£22,000 per annum, plus excellent benefits?Hours:Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch?Location:Mill Green Lodge, Witham, EssexMill Green Lodge is a stunning new development of 58 retirement apartments opening soon to new occupations and we are now recruiting for a Lodge Manager to co-ordinate the development.About the roleThis...