Contact Center Agent

2 weeks ago

Witham, United Kingdom DD Full time

Are you a confident individual who can proactively manage customer’s issues and promote our products and services? Are you experienced and confident with call handling? Do you have sales experience? We are recruiting a Contact Center Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street clients. This is a fantastic opportunity for someone who enjoys building relationships, achieving targets and working in a fast-paced office environment.


Duties & Responsibilities

  • Provide excellent customer service by interacting with customers, and answering customer enquiries across a variety of platforms; such as inbound calls, email, web chat etc. Effectively handling customer complaints and escalations.
  • Process all customer orders, adhering to policies surrounding the prescription of medicine and GDPR regulations
  • Proactively maximise opportunities to sell by upselling, cross-selling or growing account spending by increasing sales at every opportunity.
  • Providing support and working closely with the Company’s Field base Sales Representatives and satellite Sales teams across the DD family.
  • Work towards the departmental KPIs surrounding productivity, response times and compliance with quality standards set.
  • Support back office administrative tasks where necessary and continue to develop product and systems knowledge.


What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.
  • Free parking on site.


Who are DD?

DD offers specialist products, equipment and support services to the dental and Aesthetics markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment and service solutions. The contact centre department is full of energy, with a passion for what they do, so it’s key that you’re enthusiastic, driven and keen to be part of a collaborative team.

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