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Customer Relationship Management Assistant

2 months ago

London Area, United Kingdom Insight Select Full time

My client is a global leader in the property / real estate market, they are seeking an Assistant Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service up to the point of completion. They are seeking a passionate customer experience professional ideally from the property industry who is excellent at building relationships externally and internally and possess outstanding problem-solving skills.


Duties include:

  • Responsible for all customer communication regarding the buying process through to completion.
  • Staying close to customers throughout their journey, educating them on the completion process.
  • Arranging face to face meetings with agents, solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status.
  • To assist the Customer Service Manager on occasion by arranging & completing Pre-Occupation and Handover appointments with customers.
  • Keep an accurate log of all customer interactions.
  • To have flexibility to work across multiple developments and be able to time manage workload accordingly.
  • Work collaboratively within the Customer Service team and other internal and external departments.

Experience Required

  • Highly experienced in delivering exceptional customer service
  • Excellent relationship development skills
  • Highly organised and can work to deadlines
  • Ability to coordinate several projects at any one time
  • Experience in the construction or property market would be desirable but not essential


Assistant Customer Relations Manager - London - £40,000 – 6 Month Contract