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Customer Services Assistant

4 months ago

Birmingham, United Kingdom Fellows Auctioneers Full time

Join Our Dynamic Team as a Client Services Assistant


Location: Birmingham, UK

Hours: 35 hours per week (9:00am to 5:00pm, Monday to Friday)

Salary: 22-25K (Depending on experience)


Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Join our growing auction house in Birmingham as a Client Services Assistant and be a part of our exciting journey


Role Overview:


As a Client Services Assistant, you will play a pivotal role in supporting our client services and business development teams. Your contributions will be vital to the smooth operation of our auction house, ensuring that we continue to provide outstanding service to our clients.


The Key Responsibilities:


  • Front of House Duties: Greet and host visitors, maintaining a high level of customer service and embodying our company values.
  • Customer Enquiries: Handle enquiries in person, electronically, and over the phone with professionalism and efficiency.
  • Client Registration: Assist in registering customers for viewings and valuations, adhering to company and governmental processes.
  • Invoice Management: Support the accounts team with raising and settling customer invoices.
  • Logistics Support: Aid the logistics team in the movement of goods.
  • Auction Assistance: Allocate bids and assist bidders before and during auctions; approve online registrations.
  • Client Coordination: Work on key client coordination, maintaining client details on our CRM system.
  • Relationship Building: Build and develop relationships with new and existing clients.
  • Sales and Marketing Support: Assist in creating sales pitches, conducting market research, and supporting social media strategies.
  • Administrative Support: Provide administrative assistance to the Business Development Manager and other department heads.
  • Event Participation: Help organise and attend events, supporting the marketing team.


Your Skills and Qualifications:


  • Passion for Service: A dedicated individual who excels in creating extraordinary service experiences.
  • Attention to Detail: Meticulous and thorough in all tasks.
  • IT Proficiency: Strong skills in IT, with the ability to learn new systems quickly.
  • Communication Skills: Excellent written and verbal communication skills.
  • Positive Attitude: Approachable, enthusiastic, and willing to go the extra mile.
  • Team Player: Able to work independently and collaboratively within a small team.
  • Time Management: Capable of prioritising tasks and working to deadlines effectively.


About Us:


Founded in Birmingham in 1876, Fellows is a family-run firm of auctioneers and valuers based in Birmingham’s Jewellery Quarter and Mayfair in London. We are one of the UK's most established auction houses, with a focus on

luxury watches, designer brands and unique pieces of jewellery. We hold regular specialist auctions, around 6 every month.


We take pride in our friendly manner and excellent customer service. Our aim is to provide our customers with the ultimate auction experience. We must be doing a good job as we are rated Excellent on Trustpilot


Benefits of joining us:


• Discretionary adhoc team rewards

• Compensation for overtime and working events

• Additional days of annual leave awarded for length of employment

• A collaborative, inspiring, work environment

• Accessible learning resources

• Continued professional development at all levels, including auction clerking training

• Working in a technologically forward environment with access to the latest auction management systems and hardware

• Free 24/7 access to employee wellbeing support

• Access to an employee discount platform

• Purchasing incentives

• Electric car scheme with free ports (Birmingham)

• Paid for Parking Permit upon completion of probation.

• Paid for travel between our Birmingham and London offices, or any external event

• Companywide, full Christmas closure (from entitlement)


Join us at our Birmingham auction house and embark on a rewarding career with endless possibilities


If you wish to send your CV and a cover letter detailing your experience and why you are the perfect fit for this role you are welcome to reach out via email on Hira@Fellows.co.uk as well as clicking apply.


We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates.