Document Manager

1 month ago

London, United Kingdom Thames Water Full time

We have an exciting requirement for a Document Manager to join Thames Water in the delivery of the strategic regional water resources solutions, including Strategic Regional Options (SROs). This role provides an opportunity to develop a career and participate in projects which are deemed to be leading edge for the water industry and are critical to ensuring the long-term availability of water supplies for our customers.

If you're passionate about making a real impact and driving forward industry-leading solutions, we want to hear from you.


What you’ll be doing as a Document Manager

You’ll be supporting the Thames Water (TW) Strategic Resource Option (SRO) Portfolio team to deliver Client-side Document Management under the direction of the Senior Information Manager and in the frame of the SRO Digital Strategy.

The Document Manager is responsible for accurate management and safeguarding of the SRO portfolio documentation generated by the Thames Water team and technical partners in support of the project requirements. This includes, but is not limited to, processes and procedures, manuals, reporting, correspondence and other supporting documentation.

This role involves working to tight deadlines and ensuring that all parties, both internal and external, are following consistent processes and procedures.

The role is required to effectively deliver document control and management strategies, performing regular audits to confirm the compliance of the information deliverables and the alignment to the information production methods and procedures.

This is a progressive portfolio that requires the candidate to be open to changes on priorities and deadlines.


Day to duties include:

  • Working closely with the Senior Information Manager, ensuring standards, systems, procedures and processes are effectively applied and managed across the project’s portfolio.
  • Support the development and implementation of a Document Management Plan.
  • Be the central point of contact across internal and external stakeholders, proactively identifying, chasing, and resolving issues relating to the information management systems and processes through audits, continuous review and individual usage feedback.
  • Maintaining project CDE tools, project file structure, containers, and workflows. Manage and monitor access control adding and removing users and setting user access rights.
  • Conduct and oversee quality assurance of documentation and information exchanges in line with Thames Water requirements, BS EN ISO 19650 and the UK BIM Framework guidance.
  • Support information management and collaboration through the company platforms e.g. SharePoint, Asite.. and the relevant stakeholders’ tools (e.g. ProjectWise) as per the project requirements.
  • Ensure Published documents are accurate, comply with company standards and policies and protect and secure confidential and proprietary information.
  • Ability to support the delivery of training related to information systems, tools and processes.


What you should bring to the role

  • Previous experience managing a small team of Document Controllers.
  • Understanding of how information management practices can bring about tangible process improvement.
  • The ability to support multiple stakeholders and promote collaborative relationships.
  • Experience in conducting and overseeing information management practices in line with BS EN ISO 19650 and the UK BIM Framework.
  • Experience with SharePoint and other Information Management Systems (Asite, Project wise, Business Collaborator, Aconex).
  • Understanding of ISO 19650 principles and UK BIM Framework guidance governing CDE, Information Containers and Information Exchange.
  • Able to work as part of a team with good interpersonal skills.
  • Experience in the creation / development of templates and guidance documents.
  • Good understanding of Cyber Security principles, particularly RBAC (Role Based Access Control).
  • Self-motivated and comfortable working in a matrix delivery environment.
  • Self-motivated individual with ability to understand processes and work under pressure.


What’s in it for you?

  • Competitive salary up to £55,000 per annum depending on skills and experience.
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.


Who are we?

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'.

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?


Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.


When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.


Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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