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Inbound Customer Service Executive

1 month ago

Bournemouth, United Kingdom Protect Line Full time

🔥 Customer Service Superstars, We're on a Hunt for YOU Bournemouth 🔥


Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker, we're a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we're on a quest for an Inbound Customer Service Executive to join our extraordinary team.


💼 In this fast paced role you will be:

  • Answering inbound customer service calls, providing friendly and professional assistance to our valued customers.
  • Proactively identify opportunities to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones
  • Assisting with various administrative tasks, including data entry, document preparation, and record keeping.
  • Providing cover on our reception desk when necessary
  • Responding to the Trustpilot Reviews that are left by our valued customers
  • Collaborating with team members to ensure effective communication and efficient workflow.
  • Developing a strong understanding of our products and services to address customer inquiries accurately.
  • Embracing continuous learning and strive to achieve the highest level of customer satisfaction.


🌟 You're perfect if you have:

  • Excellent communication skills with a friendly and approachable telephone manner.
  • A genuine passion for interacting with people, providing exceptional customer service, and resolving enquiries effectively.
  • An unwavering commitment to accuracy and attention to detail to ensure we are providing the very best service to our customers. Ability to multitask – we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided
  • Professional but friendly approach – when covering reception, you will be the first person our visitors meet
  • A positive attitude, adaptability, and a willingness to contribute to a team-oriented environment.


🎁 What's in it for you:

  • A basic salary of £24,750 + bonus opportunity We're all about success, so we provide you with an award-winning training program to help you thrive
  • No weekend working and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please
  • Celebrate loyalty with us - enjoy birthday leave, extra holiday days, and paid days off for important life moments like getting married or buying a house
  • Life is unpredictable, and we've got your back. Take paid time off for appointments, car trouble, family emergencies, or whatever life throws at you
  • Join us for some epic company events Our annual Summer and Christmas parties are legendary
  • We've got your future covered with a pension, discounted life insurance and death in service benefit
  • It really does pay to have friends with our £1500 recommend a friend scheme
  • We love a discount and we have many on offer through our rewards scheme, including eye care and local retailers


So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us


At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing



Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.