Inbound Customer Service Executive

7 months ago


Bournemouth, United Kingdom Protect Line Ltd Full time

**Customer Service Superstars, We're on a Hunt for YOU Bournemouth**

Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker, we're a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we're on a quest for an Inbound Customer Service Executive to join our extraordinary team.

**In this fast paced role you will be**:

- Answering **inbound** customer service calls, providing **friendly** and **professional** assistance to our valued customers.
- ** Proactively identify opportunities** to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones
- Assisting with various **administrative** tasks, including data entry, document preparation, and record keeping.
- Providing cover on our reception desk when necessary
- Responding to the **Trustpilot Reviews** that are left by our valued customers
- **Collaborating** with **team members** to ensure effective communication and efficient workflow.
- Developing a **strong understanding** of our products and services to address customer inquiries accurately.
- Embracing continuous learning and strive to achieve the highest level of customer satisfaction.

**You're perfect if you have**:

- Excellent communication skills with a **friendly** and **approachable** telephone manner.
- A genuine **passion** for interacting with people, providing exceptional customer service, and resolving enquiries effectively.
- Ability to **multitask** - we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided
- ** Enthusiasm** for **learning** and a desire to gain a formal qualification alongside practical experience.
- A **positive** **attitude**, adaptability, and a willingness to contribute to a team-oriented environment.

**What's in it for you**:

- A **basic** salary of **£24,750 **+ bonus opportunity
- We're all about success, so we provide you with an **award-winning training** program to help you thrive
- ** Celebrate loyalty with us** - enjoy birthday leave, extra holiday days, and paid days off for important life moments like getting married or buying a house
- ** Life is unpredictable**, and we've got your back. Take paid time off for appointments, car trouble, family emergencies, or whatever life throws at you
- ** No weekend working** and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please
- ** Join us for some epic company events** Our annual Summer and Christmas parties are legendary
- We've got your future covered with employee benefits like pension, death in service benefit and more.

So come and join our
**extraordinary team** of
**customer champions** who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for
**extraordinary** So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us

At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing

**Useful Links**:

- Protect Line
- Protect Line Careers
- Our Trustpilot Reviews
- Privacy Policy

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