Customer Service Assessor

3 months ago

Bournemouth, United Kingdom Better Comms (VOIP) Ltd Full time

Better Comms

Location: Central Bournemouth

**Salary**: £24-25k

**What We Offer**:

- A supportive and dynamic work environment with opportunities for growth and advancement.
- Exciting company events including summer parties at Sandbanks Polo, Christmas parties at Rockwater, and exclusive access to a Premier League football box.

**About Us**: Better Comms is a leading telecommunications provider in Bournemouth, dedicated to delivering top-tier communication solutions to our customers. With a focus on innovation, reliability, and excellent customer service, we are committed to maintaining the highest standards in everything we do.

**Key Responsibilities**:

- Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards.
- Provide constructive feedback and recommendations for improvement
- Maintain detailed records of call evaluations and performance metrics.
- Collaborate with team leaders and management to implement quality improvement initiatives.
- Participate in calibration sessions to ensure consistency in call evaluations.

**Qualifications**:

- Excellent listening and analytical skills.
- Strong attention to detail and a commitment to maintaining high standards.
- Ability to provide clear and actionable feedback.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.

If you are passionate about quality and have the skills and experience to excel in this role, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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