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Customer Service Representative

2 months ago


Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our client's dynamic team in the veterinary industry. As a key member of the team, you will play a crucial role in supporting customers with their pet healthcare needs by providing exceptional customer service.

Main Responsibilities
  • Inbound Customer Support: Handle incoming customer inquiries and provide timely and effective resolutions.
  • Data Management: Process customer transfers, manage feedback responses, and ensure system alerts are addressed promptly.
  • Administrative Tasks: Handle incoming correspondence and update customer information as needed.
Requirements
  • Previous Customer Service Experience: A minimum of 1 year of experience in a customer-facing role, preferably in the veterinary industry.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Ability to Multitask: The ability to handle multiple customer inquiries and tasks simultaneously, with a high level of accuracy and attention to detail.
  • Positive Attitude: A positive and team-oriented attitude, with a strong commitment to delivering exceptional customer service.
What We Offer
  • Competitive Salary: A competitive salary with uncapped earning potential through performance-based bonuses.
  • Company-Wide Annual Bonus Scheme: An annual bonus scheme that rewards employees for their hard work and dedication.
  • Annual Performance Reviews: Regular performance reviews that provide opportunities for salary increases and career advancement.
  • Generous Holiday Allowance: 25 days annual leave + bank holidays.
  • Modern Office Environment: A modern, open-plan office in a vibrant location.
  • Opportunities for Career Progression: Opportunities for career progression in a growing company.