Customer Service Representative

2 months ago

Bournemouth, Bournemouth, United Kingdom Finch Henry Job Corps Center Full time
Customer Service Executive Job Description

At Finch Henry Job Corps Center, we're seeking a highly skilled and dedicated Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our valued clients.

Key Responsibilities:
  • Customer Service: Respond to inbound customer service calls, providing friendly and professional assistance to our clients.
  • Administrative Tasks: Assist with various administrative tasks, including data entry, document preparation, and record keeping.
  • Product Knowledge: Develop a strong understanding of our products and services to address customer inquiries accurately.
Requirements:
  • Excellent Communication Skills: Possess excellent communication skills with a friendly and approachable telephone manner.
  • Passion for Customer Service: Have a genuine passion for interacting with people, providing exceptional customer service, and resolving enquiries effectively.
  • Attention to Detail: Demonstrate an unwavering commitment to accuracy and attention to detail to ensure we are providing the very best service to our clients.
  • Multitasking: Possess the ability to multitask – we are looking for a professional who can converse with customers over the phone and accurately capture the information provided.
What We Offer:
  • Competitive Salary: A basic salary of £24,750 + bonus opportunity.
  • Training and Development: We provide an award-winning training program to help you thrive in your role.
  • Work-Life Balance: Enjoy time off during Christmas and Bank Holidays, with no weekend working.
  • Loyalty Rewards: Celebrate loyalty with us – enjoy birthday leave, extra holiday days, and paid days off for important life moments.
  • Employee Benefits: We've got your future covered with a pension, discounted life insurance, and death in service benefit.
  • Referral Scheme: It really does pay to have friends – with our £1500 recommend a friend scheme.
  • Discounts: We love a discount – and we have many on offer through our rewards scheme, including eye care and local retailers.

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